*I think this posting was eaten by the List email engine. I posted one message before and one message after I sent this one and both have been received, except this one.
________________________________ From: Heider, Stephen Sent: Monday, March 12, 2007 1:33 PM To: arslist@ARSLIST.ORG Subject: RE: AR E-mail Engine 6.3 and HTML emails bug - workaround ..this behavior is also present in Outlook 2007. In the new Outlook, Word 2007 is used for all email - it can't be turned off. Even if you don't have Word 2007 a special version of Word 2007 is installed with Outlook 2007 for viewing emails. For additional details see the thread "OT: Remedy HTML Email and Outlook 2007" from last December. While viewing an HTML email in Outlook 2007 you have to select Other Actions -> View in Browser for the HTML email to function as you originally intended. Stephen ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Christopher Gillman Sent: Monday, March 12, 2007 11:53 AM To: arslist@ARSLIST.ORG Subject: AR E-mail Engine 6.3 and HTML emails bug - workaround ** Listers, FYI - I was interested in constructing a bunch of HTML based E-mail templates that Remedy could send for notifications. Of which I used areatext boxes, buttons, and several other html features that would make it easier on the eyes. I also wanted to develop templates that would allow people to "reply" , click a button, and add text, and tickets get updated automatically. However, there is a bug with Microsoft Outlook 2003 with Word 2003 installed. Apparently, because Word 2003 is used as an HTML editor for Outlook, there is a security bug that Microsoft has when it tries to "reply or forward" an HTML based e-mail. Items such as "buttons, and areatext boxes" are stripped when you use Outlook to reply to a message. To get around this bug, you'll need to Open up Microsoft Outlook 2003, click Tools, go to the Mail Format Tab. Then under Message Format you'll see two check boxes. The Top one "Use Microsoft Office Word 2003 to edit e-mail messages" MUST be disabled in order for this to work appropriately. If it is not disabled, you'll get this issue if you to use HTML. Just a friendly FYI to a very annoying bug. Chris __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
