To add on : In If action tab in of the filter,
After inserting the template, go to the Fields tab and select All for Include Fields. _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie Sent: Tuesday, March 13, 2007 01:15 To: arslist@ARSLIST.ORG Subject: Re: Email templates When you create an email template you must put #$$ $$# around your field name (#$$DB Field Name Here$$#). If you want to use the text field in the Notification use #$$AR Notification Text$$#. See the 2 samples I have attached. _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD Sent: Monday, March 12, 2007 8:42 AM To: arslist@ARSLIST.ORG Subject: Email templates ** Listers, Environment: AR Server 7.0.00 Patch 002 on Windows Server 2003 MS SQL 2000 I have a notify action in a filter that fires when we close a case - the notify action sends an email to the user requesting that they fill out our web-based survey. My problem is this: When I use the Text field of the notify action, variable substitution works. I have the following in my text field: The $IDHW Help Desk$ Help Desk recently resolved an issue for you. Please fill out the Survey at <https://survey/wsb.dll/helpdesk1/itsd_helpdesk_css.htm?wsb0=$Assigned <https://survey/wsb.dll/helpdesk1/itsd_helpdesk_css.htm?wsb0=$Assigned%20To% 20Individual+$&wsb1=$Case%20ID+$&wsb7=$Summary$> To Individual+$&wsb1=$Case ID+$&wsb7=$Summary$> . The Problem was $Summary$. Log was completed by $Assigned To Individual+$. ... and I get an email message that says: The ITSD Help Desk recently resolved an issue for you. Please fill out the Survey at < <https://survey/wsb.dll/helpdesk1/itsd_helpdesk_css.htm?wsb0=Michael%20Durra nt&wsb1=HD0000000170206&wsb7=TEST%20SURVEY:%20Does%20it%20work?> https://survey/wsb.dll/helpdesk1/itsd_helpdesk_css.htm?wsb0=Michael Durrant&wsb1=HD0000000170206&wsb7=TEST SURVEY: Does it work?> . The Problem was TEST SURVEY: Does it work?. Log was completed by Michael Durrant. However, when I put the same text in an email template and specify that template in the Content template of the notify action, variable substitution doesn't happen. Am I doing something wrong or is the product functioning as designed? Michael Durrant IT Systems Integration Analyst Division of Information Technology Idaho Department of Health and Welfare Email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> Share what you know. Learn what you don't. ---------------------------------------------------------- Computer problems? Please call the IT Help Desk at 800-399-3503 or email [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> . Please do not send requests for assistance directly to me as I may not be able to respond immediately. The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ UOB EMAIL DISCLAIMER Any person receiving this email and any attachment(s) contained, shall treat the information as confidential and not misuse, copy, disclose, distribute or retain the information in any way that amounts to a breach of confidentiality. If you are not the intended recipient, please delete all copies of this email from your computer system. As the integrity of this message cannot be guaranteed, neither UOB nor any entity in the UOB Group shall be responsible for the contents. Any opinion in this email may not necessarily represent the opinion of UOB or any entity in the UOB Group. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
