I believe you have to fix this on the server. Are others having the same problem? If this is just an isolated incident then I'm not sure if this will fix the problem.
On your Mid Tier server: Copy the \resources\standard\javascript\timezone\America_Indianapolis.js file into a new file called America_Atikokan.js in that same directory. I wouldn't recommend using New York as a base as Atikokan doesn't observe Daylight Saving Time, and is constantly in EST. Lisa -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L Feulner Sent: Thursday, March 08, 2007 9:37 AM To: arslist@ARSLIST.ORG Subject: Midtier screen is blank ARS 6.3 Patch 21 Midtier 7.0.1 Oracle 10g ITSM 6.0 One remote user opens up the Requester form, but it is blank. We deleted temporary internet file, cookies, and rebooted the pc. We get no error message, just a blank screen with Done on the left bottom corner of the screen. Coworkers at the remote site are able to open up the Requester and enter tickets. Any suggestions? ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
