Yes, with patch 20 Override Option defect is reoccuring, but with patch 21 you can resolve it.
Thanks, Manthan --- Rob Dudley <[EMAIL PROTECTED]> wrote: > We applied Patch 21 last week for all (ARS, Email > and Mid-Tier) of our > servers. So far through extensive testing, we have > not experienced any > problems with this patch. > > Rob > > ARS 6.3 patch 21 > ITSM 6.0 > Windows 2k3 > > > On 3/13/07, ARSList <[EMAIL PROTECTED]> wrote: > > > > ** > > > > Peter, > > > > > > > > We are experiencing this exact same issue in our > production. ARS 6.3 patch > > 20, Mid-Tier Patch 20, W2k3. We presumed it was a > problem with our secure > > web environment requiring disconnect of inactive > sessions over 20 minutes. > > > > > > > > I have not been able to duplicate this in our TEST > environment (as we > > don't have the same web security). Our support > told us this is fixed in > > Mid-Tier 7.0.1 patch 1. > > > > > > > > We plan to test Patch 21, but if we can't > duplicate it in TEST, I don't > > know how we can prove it will work for production. > > > > Read the README in patch 21, it talks about how it > fixes a bug for the > > duplicate IP issue. > > > > > > > > I am interested in your results. > > > > > > > > Thanks. > > > > > > Nick > > > > > > ------------------------------ > > > > *From:* Action Request System discussion > list(ARSList) [mailto: > > [EMAIL PROTECTED] *On Behalf Of *Lammey, Peter > A. > > *Sent:* Tuesday, March 13, 2007 8:10 AM > > *To:* arslist@ARSLIST.ORG > > *Subject:* Bug now found after Patch 20 install - > Mid Tier Override option > > > > > > > > After patching our Mid Tier to patch 20 after it > was on patch 16 for DST > > we found a nice little bug. > > > > We have heard from a couple users since installing > the patch that when the > > user logs into a Mid Tier session and closes the > Remedy Mid Tier windows > > (without using the logout button that does a > PERFORM-ACTION-EXIT-APP) and > > they attempt to login from a different machine > they receive the pop up "User > > is connected into another machine (ARERR 9093). > Do you wish to override?" > > They get this pop up whether they login before or > after the 15 minute > > window. > > > > When users get this pop up and click OK to > override and they get the error > > message "Network protocol/data error when > performing data operation. Please > > contact administrator.". > > > > They get brought back to the login page to log > back into the Mid Tier, so > > the user attempts to login again, get in and tries > to access the Remedy > > Support console, gets the network same override > message again followed by > > the protocol/data error again. > > > > All we can do at this point is free the user's > session from the server > > using the Admin tool but we can only do this once > for the user and its > > possible many users can fall into this mess in a > day. > > > > I sent a ticket to Remedy BMC and they claim this > is the bug and this was > > fixed in Patch 21: > > > > SW00256768 With 6.3 Patch#19 for AR Server, the > behavior of the API for > > IP Override has changed to be the same as > 7.0.1.This creates problems with > > IP Override for Midtier. This fix backports the > changes in 7.0.1 to > > Midtier 6.3 Patch#21. > > > > Has anyone else experienced this issue with Mid > Tier patch 20? Has anyone > > who upgraded to Mid Tier patch 21 found that this > problem has been > > corrected? > > > > Has anyone who has Mid Tier patch 21 found any > issues with it thusfar? > > > > Our hope is to get a patch installed on our > environment that doesn't cause > > additional problems in our system. > > > > ARS 6.3 Patch 20 -> Windows 2003 > > Mid Tier 6.3 Patch 20 -> Linux with JBoss 4.2 / > Java 1.5.0_04 / Apache > > Tomcat 5.5.9 > > Oracle 9.2.0.4 > > > > Thanks > > Peter Lammey > > ESPN MIT Technical Services & Applications > Management > > 860-766-4761 > > __20060125_______________________This posting was > submitted with HTML in > > it___ __20060125_______________________This > posting was submitted with HTML > > in it___ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org ARSlist:"Where the Answers Are" > ____________________________________________________________________________________ Don't get soaked. Take a quick peek at the forecast with the Yahoo! Search weather shortcut. http://tools.search.yahoo.com/shortcuts/#loc_weather _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
