Yes we have integrated Unicenter with Remedy using TIBCO. Basically the design is to use SOAP to advance a alert to TIBCO. Within TIBCO there is a matching and selection of a suitable CTI and Resolver Group, the resulting record is then placed onto a JMS queue. A TIBCO Remedy adapter picks up the records from the queue and inserts into Remedy via a request/response call. A Remedy case or error message is returned to TIBCO BW for inclusion back into Unicenter. If an error is returned then they raise a send case against a generic CTI and Service Centre, if this fails they raise a alarm via phone for manual action.
The adapter is pretty dumb and basically replicates the Remedy API is a nice visual format. It can provide R/R, Subscription and Publishing services. As a product TIBCO is nice but expensive. Setup and installation on the Remedy side is simple and straight forward. Our TIBCO support pers performed the SOAP-Transform-Update BW magic so I don?t know all of the details regards Stuart Schon Business Analyst Remedy Solutions | Products and Tools | ICT Outsourcing Services | KAZ Group Pty Ltd Level 4, 320 Pitt Street | Sydney NSW 2000 ( 0 298 440 590 | È 0 425 284 588 [EMAIL PROTECTED] | www.kaz-group.com " This communication may contain confidential information and/or copyright material of KAZ Group Limited ACN 25 002 124 405 or its related bodies corporate. It may also be the subject of legal professional privilege. If you are not an intended recipient, you must not keep, forward, copy, use, save or rely on this communication and any such action is unauthorised and prohibited. If you have received this communication in error, please reply to this e-mail to notify the sender of its incorrect delivery, and then delete both it and your reply. Thank you." This communication may contain confidential information and/or copyright material of KAZ Group Pty Ltd ABN 25 002 124 405 and its related bodies corporate. It may also be the subject of legal professional privilege. If you are not an intended recipient, you must not keep, forward, copy, use, save or rely on this communication and any such action is unauthorised and prohibited. If you have received this communication in error, please reply to this e-mail to notify the sender of its incorrect delivery, and then delete both it and your reply. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
