Just an FYI on something I tried:
I have a machine with MS Office and I installed 7.0.1 patch 001 - user,
admin, alert, import tool. Having another work machine, I decided to try an
experiment. I installed the 6.3 user tool only (including the Crystal stuff) -
this overwrote my 7.0.1 user tool completely. Then I when to Control
Pane|Add/Remove and uninstalled the 6.3 User Tool. Office continued to work
fine. I then uninstalled 7.0 admin - still everything works fine.
I then noticed the BMC 7.0 user tool still in the Add/Remove list and figured
I'd push my luck. Clicked the Remove button, clicked the Yes button for
"Remove BMC User...", then had a heart flutter when I saw the dialog "Removing
Crystal Runtimes" message.
Well - everything still works fine. I tried rebooting, just ‘cause and it
all still works - Outlook, Word, Excel. I wrote this email in Word.
Of course, this was tested on just one pc running XP, so results may vary.
Later
Stephen
Don McClure <[EMAIL PROTECTED]> wrote: ** David,
I am interested in these observations as well. We did not rollout 6.3
other than MidTier against ARS 5.1.2, so I cannot address Stephen's
concern directly.
However, we have experienced the 'start-over' issue with UT 7.0.0
removal (with/without previous UT versions involved)--and have
deliberately chosen to not 'uninstall' any 7.x UserTool version, regardless
of other considerations.
Thanks and regards,
dwm
Don W. McClure, P.E.
Systems Engineer
University of North Texas
[EMAIL PROTECTED]
940.565.3287
>>> "Heider, Stephen" <[EMAIL PROTECTED]> 14-Mar-07 10:54 AM >>>
David,
I am getting ready to install the 7.0.01 User Tool on a computer that
has not had any ARS software previously installed. The computer does
have Office and Visual Studio.
I understand from your email if User Tool 6.03 is installed first then
the 7.0.01 uninstall issue does not occur. When you say "over the top
of the 6.03" did you mean install in the same folder, or can 7.0.01 be
installed in a different folder?
Thank you.
Stephen
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Monday, March 12, 2007 2:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's
Bug Detail Page vs. BMC Product Defect Page
Installing the 7.0.01 user tool over the top of the 6.03 will avoid the
defect and should work just fine.
Thanks,
-David J. Easter
Sr. Product Manager, Service Management Business Unit BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
Sent: Monday, March 12, 2007 10:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's
Bug Detail Page vs. BMC Product Defect Page
What happens if you simply install v6.3 user tool over the v 7.01? Or
just sit tite till patch 3 comes out? Remedy says that you are supposed
to uninstall the old user tool before installing the new, but I haven't
noticed any problem with just installing one on top of the other. Am I
doing some damage that I am not aware of?
Dwayne Martin
James Madison University
---- Original message ----
>Date: Mon, 12 Mar 2007 10:23:21 -0500
>From: strauss <[EMAIL PROTECTED]>
>Subject: Windows User Tool 7.x Crystal Reports bug - was RE:
Sun's Bug Detail Page vs. BMC Product Defect Page
>To: arslist@ARSLIST.ORG
>
>Doesn't sound like there will be an actual fix until a 7.0.01
Patch 003,
>or 7.1, whichever comes first. Until then, it would be almost
>irresponsible to let your users install any 7.x User Tool
anywhere,
>which means implementing a 7.x system _should_ wait until
this issue is
>has finally been corrected. You would be letting them place a
time bomb
>on their machine. Since we had two workstations completely
trashed by
>this bug last July, I can attest to the fact that it is a
catastrophic
>problem.
>
>Christopher Strauss, Ph.D.
>Remedy Database Administrator
>University of North Texas Computing Center
>http://remedy.unt.edu/helpdesk/ -----Original Message-----
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
>Sent: Monday, March 12, 2007 9:40 AM
>To: arslist@ARSLIST.ORG
>Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page
>
>What about the uninstaller corrupting Microsoft Word and
Office in
>general?
>
>Thanks
>Peter Lammey
>ESPN MIT Technical Services & Applications Management
>860-766-4761
>
>-----Original Message-----
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
>Sent: Friday, March 09, 2007 2:52 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page
>
>In answer to the direct question, there will be a short term
fix in
>Patch 002 of AR System 7.0.01. This is stated in the
technical bulletin
>at
http://documents.bmc.com/supportu/documents/82/87/68287/68287.pdf.
>
>"In the short term, this issue will be fixed by disabling the
Crystal
>Reports uninstaller in the BMC Remedy Action Request
System(r) 7.0.01
>Patch 002 BMC Remedy User uninstall script."
>
>-David J. Easter
>Sr. Product Manager, Service Management Business Unit BMC
Software, Inc.
>
>The opinions, statements, and/or suggested courses of action
expressed
>in this E-mail do not necessarily reflect those of BMC
Software, Inc.
>My voluntary participation in this forum is not intended to
convey a
>role as a spokesperson, liaison or public relations
representative for
>BMC Software, Inc.
>
>-----Original Message-----
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
>Sent: Friday, March 09, 2007 10:11 AM
>To: arslist@ARSLIST.ORG
>Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page
>
>So by "Fixed" does that mean there is a patch for the 7.0.1
User Tool
>that will correct this Uninstall issue?
>
>Thanks
>Peter Lammey
>ESPN MIT Technical Services & Applications Management
>860-766-4761
>
>-----Original Message-----
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST
>contractor
>Sent: Friday, March 09, 2007 10:27 AM
>To: arslist@ARSLIST.ORG
>Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page
>
>Hi, Peter:
>
>For that specific case, there is a Technical Bulletin. Also,
the same
>issue corrupts other Office 2003 products.
>
>In general to get to the Product Defects page:
>1. Log into the Support site.
>2. Click the Issue Management link
>3. There will be a link to the product defects page 4. I
found Defect
>SW00257321 by
>a. Typing (can't stand the menu) "AR System" in Product Name
field
>b. Type "7.0.1" for Version (nope version number names are not
>consistent)
>c. Type "User Tool" for Problem Area 1
>d. Type "Uninstall" for Keyword
>(obviously type everything without the quotes.
>5. You will find the very short summary that states: "User Tool
>uninstall results in failure to launch Office 2003."
>6. The Resolution is "Fixed". Yep that's it.
>
>Technical Bulletin lookup (this is where the BMC Support site
Shines) 1.
>Log into the Support Site 2. Click the Product Documentation
link.
>3. Click BMC Remedy AR System Server under the products list.
>4. Under the Version column, click 7.0.01 5. Under Techinal
Bulletin
>it will be the second one listed. The description is:
>"Per SW00257321, uninstalling BMC Remedy User 7.x might cause
>Microsoft Office 2003 or Microsoft Visual Studio to stop
working. This
>technical bulletin describes a temporary workaround for that
issue."
>
>Hope this helps you,
>Michelle
>
>-----Original Message-----
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
>Sent: Friday, March 09, 2007 8:10 AM
>To: arslist@ARSLIST.ORG
>Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page
>
>Where do you find information about Remedy software bugs?
Ive been
>searching around the supportweb and now with its new redesign
I cant
>find it. I tried even listening through BMC Supportweb's online
>tutorials on the new web site's setup but they didn't seem to
help.
>
>The bug I am most interested in is the status of the 7.X User
Client bug
>where the Uninstall causes Microsoft Word and Crystal files
to become
>corrupt.
>
>
>Thanks
>Peter Lammey
>ESPN MIT Technical Services & Applications Management
>860-766-4761
>
>_______________________________________________________________________
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ARSlist:"Where the Answers Are"
Dwayne Martin
Computing Support
James Madison University
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