Daniel, That only works some of the times. Depends on the browser you use and the situation, which really isn't a satisfactory solution.
ARSList guy, I don't think an escalation will help you out there though. In it's basics, think of an escalation as a timed filter. You need something user side not server side. Dylan -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of CONDREA, Daniel Sent: Friday, March 16, 2007 9:48 PM To: arslist@ARSLIST.ORG Subject: Re: Freeing licenses Hi All "Basically, if there is no activity by my user with the interval in 600 seconds ..." The answer is: there is no way to free a floating license in less than 3600 seconds. To overcome this you have to define an AL that runs on Window Close with action "Run Process - PERFORM-ACTION-EXIT-APP" This behavior applies only to BROWSER. Regards, Daniel -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ARSList Sent: Saturday, March 17, 2007 12:49 AM To: arslist@ARSLIST.ORG Subject: Re: Freeing licenses Thank you for the tips, suggestions and Definition files. However... I have not been able to get this to work as an AL on Window Close through the Mid-Tier (Servlet 5.0.13, Java 1.4.2_13) 6.03 Patch 20. I am using the Form Remedy Support, AL Run Process - PERFORM-ACTION-EXIT-APP Basically I copied the DEF file you supplied and manually entered the Buttons and AL with a common form. Then I moved the AL to the above information duplicating the "Logout" button from the form in the Remedy Support. I confirmed the Logout Button AL in the Remedy Support form does the same Run Process - PERFORM-ACTION-EXIT-APP. I think the Mid-Tier / Internet Explorer (IE) does not provide the feedback in the Mid-Tier before the IE actually closes. I am beginning to think I should use the Interval AL. But I am not sure what the Interval means? Could it (as I hope, but doubt) mean the interval when there is no activity by the user? Basically, if there is no activity by my user with the interval in 600 seconds, I want them to get logged out... right? (The trick) If there is activity (how do I monitor this) can I stop this interval? Perhaps I should use (the one I don't know anything about) are escalations? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, March 13, 2007 7:31 PM To: arslist@ARSLIST.ORG Subject: Re: Freeing licenses Not if you explicitly end the session, it is supposed to be released immediately. Think of closing your user tool, that releases a floating license; why should the same not apply to the mid-tier. The logout servlet is supposed to do the same, but it doesn't some of the time. In all honesty, closing the browser should release the token, the same as the user tool does. It should just be built into the mid-tier. A lost session (i.e., logout or close browser) should release the license immediately (no exceptions), to stay true to the nature of the licenses as they are managed when using the user tool. In all honesty, I think that until the mid-tier behaves in that way, it is defective. Axton Grams On 3/13/07, Rocky Rockwell <[EMAIL PROTECTED]> wrote: > The last I heard license assigned to a user will stay with the user for > a minimum of 1 hour (configured in the admin tool). This is the least > about of time you can set. > > *Rocky* > > Rocky Rockwell > eMA Team - Remedy Developer > [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > Ph#1: 214-567-8874 > Ph#2: 325-884-1263 > > > > Wheeler, Dylan wrote: > > ** > > > > Hi List, > > So I'm running into a problem with my licenses. We don't quite have > > enough so I've been playing around trying to get the licenses freed up > > when I can. I'm finding that the licenses on my server are sticking no > > matter what though and I'm not sure what's keeping them there. > > > > If I open IE and login then click the logout button on the Home Page > > it should release the license right? The license is still showing as > > taken 15 minutes later in my admin tool. > > > > I created an AL and put in the PERFORM-ACTION-EXIT-APP command, > > execute on window close and left the run if open, permissions are set > > to public. Closing the Home Page in the user tool will close out the > > application, but the license is still active. Closing the window on > > the mid tier will leave the license active. > > > > Anyone run into this or have a clue what could be causing it? > > ARS/Mid Tier 6.3 Patch 21 IIS on Windows 2003 > > > > *-------------* > > > > *Dylan Wheeler* > > *Production Control Analyst Principal* *IT Operations* *Downey > > Savings & Loan Association, F.A. * > > *Email: [EMAIL PROTECTED] > > <mailto:[EMAIL PROTECTED]> > > > > This message and any attachments are for the intended recipient(s) > > only and may contain privileged, confidential and/or proprietary > > information about Downey Savings or its customers, which Downey > > Savings does not intend to disclose to the public. If you received > > this message by mistake, please notify the sender by reply e-mail and > > delete the message and attachments. > > > > > > > > This message and any attachments are for the intended recipient(s) > > only and may contain privileged, confidential and/or proprietary > > information about Downey Savings or its customers, which Downey > > Savings does not intend to disclose to the public. If you received > > this message by mistake, please notify the sender by reply e-mail and > > delete the message and attachments. > > > > __20060125_______________________This posting was submitted with HTML > > in it___ > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" -- *****DISCLAIMER***** The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful. Orange Romania S.A. is neither liable for the proper, complete transmission of the information contained in this communication nor any delay in its receipt. *****END OF DISCLAIMER***** ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
