Mikhail, try another workstation, logged in as yourself, see if the problem follows the ID or just your pc. I don't recall what version you said you had, but if you have crystal reports installed, perhaps you can locate the report in report form and save the report to your workstation and try opening it up directly. Be sure to edit the criteria so it doesn't try to display every ticket in your database.
In a prior email, I'd suggested turning on logging as yourself and the individual that works, did you notice any differences between the 2 log files? Susan Palmer <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 03/20/2007 06:26 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Crystal Report Error (U) ** You're right Mikhail, I sure wouldn't want to recreate accounts either. But it seemed it was only your account having the issue. You can only spend so much time on an issue and then you have to cut it loose if you have a work-around. If it comes up again you'd certainly want to look at it further. I'm glad you submitted the issue to support, although I don't hold out much hope for a solution. But just in this short time it's amazing how many other people have noted they have an issue too. Seems like a bit of a trend! Susan On 3/20/07, Mikhail <[EMAIL PROTECTED]> wrote: Hi Sandra, I tried what you suggested but I still get the error. Hello Susan, I created a new user and yes, it DID work! However, creating and deleting accounts would be a last resort in our case because there are a lot of other users out there that can perform DTP-style printing. But I do wonder what the difference is between the old and the new one. I created the new one to have the same info as the old one. On Mar 20, 1:47 pm, "Hennigan, Sandra H CTR OSD-CIO" <[EMAIL PROTECTED]> wrote: > UNCLASSIFIED > > What about "Use Underscores"? Remedy generally does on their Crystal > Reports; users generally do not. It is a setting in the ODBC > Configuration Setting. > On your Remedy client - click Tools > Options > Advanced > Check ODBC Use Underscores and run the report again. > If it is already checked, uncheck it and run the report. > > Sandra Hennigan > > OSD Remedy Administrator > Office # 703-602-0980 x174 > CACI - Ever Vigilant(tm) > > Apparently, there is nothing that cannot happen today. Mark Twain > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer > Sent: Tuesday, March 20, 2007 3:38 PM > To: [EMAIL PROTECTED] > Subject: Re: Crystal Report Error > > ** > Well ... since administrators are 'all powerful' it does seem odd. Make > another account for yourself and try that one. If it works, delete the > old one and use the one that works. There must be something different > but without being there it's really hard to troubleshoot something that > is probably simple. And no, please don't send any logfiles ! > > Susan > > On 3/20/07, Mikhail <[EMAIL PROTECTED]> wrote: > > Hello Guys, > Just a little update on the situation. > When I login to User tool and try to print crystal reports using > the > DTP Style button, It gives me a logon error (arerr 1904). When I > ask > someone else to login to my usertool, they can print > successfully! > Interesting thing is we both have "Administrator" accounts... > So now we're thinking this could be some permission issue, but > we > can't quite point our fingers at it. > Anyone? > > On Mar 20, 12:01 pm, Ben Cantatore <[EMAIL PROTECTED] > > wrote: > > Kinda silly, but try fully qualifying the name of the server > in the ODBC > > driver. > > ________________________________________________________________________ > ___-____ > > UNSUBSCRIBE or access ARSlist Archives > atwww.arslist.orgARSlist:"Where the Answers Are" > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > <http://www.arslist.org> ARSlist:"Where the Answers Are" > > __20060125_______________________This posting was submitted with HTML in > it___ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where the Answers Are"- Hide quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
