Hi Susan, One of our clients also had this problem. He got a logon failed error. So I asked him to check his ODBC configurations, and noticed that the "ARServer" field was blank. So he entered in remprod1 (which is our server name) and it worked for him. As for the account that I have that doesn't work, I tried logging on to another machine and still didn't work. But when I tried logging on with my new account (which works on MY station), worked on the other station. So clearly, there is something wrong with my old account. As for the workflow differences, I couldn't find anything different between the two, which means to me that the ALs associated with this problem are working as they should be. It is on the back end of things that are screwy. I do not want to delete my old account YET, i want to compare the differences between the bad and good accounts so I can narrow down what's causing this to happen. Any suggestions on how to do that? Thanks for all your input!
On Mar 21, 8:23 am, Susan Palmer <[EMAIL PROTECTED]> wrote: > But it seems so far the victims have been admins, which may be a clue. > Mikhail was successful just by creating the new user, which you sure > wouldn't want to do for alot of people. Something is odd, but you can get > grey hair worrying about these things if it's a one-off issue. > > Susan > > On 3/21/07, Bill H. <[EMAIL PROTECTED]> wrote: > > > > > > > > > ** Patrick, > > > Reinstalling the WUT was one of the first things I tried. I have a few > > more things to try today including Susan's suggestion of creating a new > > user, and uninstalling the WUT and then reinstalling. As a true sign of > > desperation - I'll reimage the machine. I'm just kidding about that last > > one! > > > I can run the reports (my issue is with all reports) on a different > > machine as a workaround. My goal is to to determine an effective resolution > > for future victims. I appreciate all the help I've gotten on this topic. > > It's helped move me closer to my goal. > > > Bill > > > ----- Original Message ----- > > *From:* patrick zandi <[EMAIL PROTECTED]> > > *Newsgroups:* public.remedy.arsystem.general > > *To:* [EMAIL PROTECTED] > > *Sent:* Wednesday, March 21, 2007 6:11 AM > > *Subject:* Re: Crystal Report Error > > > ** Bill, > > Did you try the reinstall on top of what is there ? > > This would be my first approach. > > > On 3/20/07, Bill H <[EMAIL PROTECTED]> wrote: > > > > ** The issue I'm having (7.01 client - Crystal XI developed report) , > > > started long after our upgrade. No one else here is having the problem. > > > I've installed other software on this machine, before the problem > > > appeared. > > > That's why I think it's a dll/registry issue, at least for me. > > > > I don't really expect Remedy support to take this on. Even if I had > > > tons of faith in them, I think the issue would be difficult to replicate. > > > I > > > was just wondering if the crystal developer was present on the machines > > > with > > > this problem. I am, basically, just looking for a pattern. > > > > Bill > > > > ----- Original Message ----- > > > *From:* Susan Palmer <[EMAIL PROTECTED]> > > > *Newsgroups:* public.remedy.arsystem.general > > > *To:* [EMAIL PROTECTED] > > > *Sent:* Tuesday, March 20, 2007 1:46 PM > > > *Subject:* Re: Crystal Report Error > > > > ** With this many people having the issue, what does Remedy support > > > say? You are clicking on a button using the odbc driver that is supplied > > > within the user tool. > > > > Was it always like this or did it change recently? > > > > Susan > > > > On 3/20/07, Bill H <[EMAIL PROTECTED] > wrote: > > > > > Mikhail, > > > > > I'm also getting this error and it just started. Quick question do > > > > you have > > > > the Crystal Reports Developers tool installed on that machine? I also > > > > > believe it's a dll/registry issue, but I haven't isolated it yet. > > > > > Bill > > > > > ----- Original Message ----- > > > > From: "Mikhail" < [EMAIL PROTECTED]> > > > > Newsgroups: public.remedy.arsystem.general > > > > To: <[EMAIL PROTECTED]> > > > > Sent: Tuesday, March 20, 2007 12:19 PM > > > > Subject: Re: Crystal Report Error > > > > > Hello Guys, > > > > Just a little update on the situation. > > > > When I login to User tool and try to print crystal reports using the > > > > DTP Style button, It gives me a logon error (arerr 1904). When I ask > > > > someone else to login to my usertool, they can print successfully! > > > > Interesting thing is we both have "Administrator" accounts... > > > > So now we're thinking this could be some permission issue, but we > > > > can't quite point our fingers at it. > > > > Anyone? > > > > > On Mar 20, 12:01 pm, Ben Cantatore < [EMAIL PROTECTED] > wrote: > > > > > Kinda silly, but try fully qualifying the name of the server in the > > > > ODBC > > > > > driver. > > > > > _______________________________________________________________________________ > > > > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where > > > > the > > > > > Answers Are" > > > > > _______________________________________________________________________________ > > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where > > > > the > > > > Answers Are" > > > > > _______________________________________________________________________________ > > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where > > > > the Answers Are" > > > > __20060125_______________________This posting was submitted with HTML in > > > it___ > > > > __20060125_______________________This posting was submitted with HTML in > > > it___ > > > -- > > Patrick Zandi __20060125_______________________This posting was submitted > > with HTML in it___ > > > __20060125_______________________This posting was submitted with HTML in > > it___ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where the > Answers Are"- Hide quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
