I think you're probably right, Shyam. It probably wouldn't be delayed this long unless there were some strategic concerns at play. For my $0.02, there are customers who have no intention of upgrading ITSM beyond v6 for the time being, understand that there is no easy upgrade path, and yet they would like the much improved CMDB CDM and enhanced functionality it offers for as long as they are on ITSM 6. If support is such a major concern (and I am not at all saying it shouldn't be), then perhaps the white paper needs to include caveats that "Support on this is limited to.....". Then let the customers decide if they have the bandwidth and expertise available to fly pretty much solo on it, or wait until they want to upgrade ITSM.
Of course, experienced customers know that the first time or two through a new process like this, they're pretty much finding the bugs that QA did not anyway, and helping support to know how to navigate the minefields, so maybe they should release this in a limited fashion to a couple of high-profile companies that are willing to trade the extra work in return for getting this done early. Of course, by the time that process is finished, it may be a completely moot point anyway, as ITSM 6 will be rolling toward the end of the supported products line. Rick On 3/21/07, Shyam Attavar <[EMAIL PROTECTED]> wrote:
Joe, I am also eagerly awaiting the white paper that will support running ITSM 6.x on CMDB 2.x. However, I have heard that there are concerns about the complexity from a support perspective and BMC is re-evaluating this compatibility. Furthermore the upgrade path from such a configuration to ITSM 7.x or higher. I would not hold my breath for the white paper Cheers, -- Shyam ----- Original Message ----- From: "Joe DeSouza" <[EMAIL PROTECTED]> Newsgroups: gmane.comp.crm.arsystem.general To: <arslist@ARSLIST.ORG> Sent: Tuesday, March 20, 2007 4:40 PM Subject: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) > Disregard my previous email... my question actually is is 6.0 Change > running on a 7.x ARS platform compatible with CMDB 2.0? > > I know this might not be supported if you go strictly according to the > compatibility matrix but am wondering if this combination could be made > workable either directly or using some sort of a workaround.. Any good > reasons besides the compatibility matrix why it would not work? > > Joe >
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