Rob, The returned values from any ARS WebService operation is completely configurable by an ARS developer. (Via the Admin Tool.)
The best way to answer this question is to start the Admin Tool. Login to the ARS server of question as a user with Administrator privileges. select the Web Services objects for that server. Find the WebService of interest and double click on it. Select the operation of interest. Click the "Output Mapping..." button. The list of elements in the "XML Data Type" (right hand section of the sub window that opens) are the elements that a WebService client would see as the response for the selected Operation of that WebService. The stuff you posted looks like STDOUT printing of the XML data that would be returned from a WebService operation. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 3/22/07, Rob Backstrom <[EMAIL PROTECTED]> wrote:
** Hi, I am looking for an example of what a web service would return when submitting a ticket to the Help Desk form (ITSM 6). I am really only intereted in the first time with the request id in it. I found the following from some Remedy Web Service Docucmentation, but I want to verify so they can have an idea of what they will have to work with. ------------------------------ Successfully created a request with id: 000000000000015 Following values have been returned by OpGet Request_ID : 000000000000015 Assigned_To : Frank Create_Date : Wed Jul 17 20:12:10 PDT 2002 Last_Modified_By : Demo Modified_Date : Wed Jul 17 20:12:10 PDT 2002 Short_Description : Testing Axis Client Status : New Status_History : 2002-07-17T19:12:10-08:00 Demo ------------------------------ Thanks, Rob
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