BMC is working on, and should release soon (next few months?), certifications for the ITSM products, and there are already classes in using, installing and configuring them. Keep checking the education site for details.
Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Friday, March 23, 2007 3:36 PM To: arslist@ARSLIST.ORG Subject: Re: RAC / ATS Radhika, Actually I took the Remedy Approved Consultant course back in September 2006. I took different Remedy classes over the years, and only needed 2 weeks in class before I could enroll in the RAC course: * Admin 5.x part 1 (wbt, 4 hrs) * Admin 5.x part 2 (4 or 5 days) back in spring 2004 * Performance Tuning &^Troubleshooting (2 days) together with: * Application Requirements Analysis, Design & Development (3 days) in Nov 2005 and finally the RAC course (4 days) in Sep 2006. I understand that in the mean time there is a Admin part 3 class (did not exist at the time) which adds another 5 days. And of course I would not advice one to take all classes in a month's time without any real-life AR System experience, that imo would not be beneficial. I must say that the RADD class did contain lots of stuff that is generic to application development and that is mostly covered in IT studies on colleges, but all in all I feel most classes contain valuable information, even for administrators with experience. I can understand that for people who are working for years and years it will be frustrating to be forced to attend all the classes before you will be allowed in an RSP or RAC certification. Maybe if you would gather with some peers and discuss with Remedy they would be willing to allow a 'AR System Veterans class' into the RSP exam without all the prereqs? By the way, there is to this day no certification available for ITSM. And ITSM is getting more and more complicated... I know people who took the Admin pt 2 training and the next week were dropped at a customer and had to install and explain ITSM and CMDB... that's something completely different! Needless to say that was not a great experience. To answer your questions: 1. Could you please tell me what is the course pattern and examination pattern ? >> there is no course in the RAC program, it is just 4 days of exams! 2. How long each ? >> all day! and unlike the other courses I was on, most of us were only taking really short breaks because it was a lot of work. 3. Which version ? ARS 7.0.1 or 6.3 ? (Say in May 2007) >> Only v6 RAC is available at this moment, Remedy is updating its courses for a while now, I do not have any idea when v7 RAC or RSP certification will be available. Contact the Remedy Education department I guess. If you would take a RAC on v6, you can update it to v7 by taking the v7 What's New webcast (6hrs) 4. Descriptive Answers for Questions or Objective Questions ? >> We had to participate in a requirements session, create a requirements document (if I remember 1 day in total), create a technical design (1 day), build your application (1 day) then create a presentation for it and finally written test (all on the last day) 5. For the application development exercise in RAC , do they provide a PC with Remedy installed ready for us to develop an application ? So, I don't have to carry a laptop, do I ? >> I can only speak for the course which I took in London, but I'm pretty sure there are pre-installed PC's available and you won't have to bring your own. 6. Found an arslist thread on ATS. Thanks to Hall Chad - chahal. Do RAC candidates also have access to web/books during the course ? >> Yes, we did. Books from RADD and P&T and so are available in the class room, but I guess you could bring your own if you like. Of course there's also the on-line help available. 7. Is RAC an examination from day 1 or does it have training class(es) too ? >> it is four days of examination, there's no training... of course, all in all it is another experience from which you will learn as well.... 8. Should the application developed for RAC touch all the features offered by Remedy such as API,Flashboards,host Web Services & consume with a .NET/Java Application,Incoming Email engine, customize .css ...? Or would it be on core ARS? >> It is mostly core ARS (server & mid-tier), but if you would use some other new and advanced features you would get extra points 9. RAC: Would the application allotted to us be technically complex , say for ex., Financial Accounting System or a general topic like Purchase Order Module ? >> it is just a general topic, so you would not have to know a lot about a market like financial accounting, but it contains a wide range of problems. 10. RAC: Should I submit a Requirements Spec, Technical Design document, unit test cases to instructor before proceeding with the development ? >> Yes, but you do not get feedback on them... you would need to create your technical design document not based on your own requirements spec but of one supplied by the instructor on day 2. Also for the application, you would not have to build it according to your own technical design document, but based on one supplied by the instructor on day 3. 11. RAC: Should I bear in mind to limit the scope of my requirements/design to what I can complete in the given time without trying to be over-ambitious ? >> Yes, that would be helpful! (just as in real life...) 12. Any other useful tips ? I hope this will be of use to you. In case you have any questions, please feel free to ask. Kind regards, Michiel Beijen Mansolutions BSM The Netherlands On 3/23/07, Narayanan, Radhika <[EMAIL PROTECTED]> wrote: > Hi, > > A request to those of you who have appeared for RAC / ATS Certificate > courses from BMC or is aware of it. > > 1. Could you please tell me what is the course pattern and examination > pattern ? > 2. How long each ? > 3. Which version ? ARS 7.0.1 or 6.3 ? (Say in May 2007) 4. Descriptive > Answers for Questions or Objective Questions ? > 5. For the application development exercise in RAC , do they provide a > PC with Remedy installed ready for us to develop an application ? > So, I don't have to carry a laptop, do I ? > 6. Found an arslist thread on ATS. Thanks to Hall Chad - chahal. Do > RAC candidates also have access to web/books during > the course ? > 7. Is RAC an examination from day 1 or does it have training class(es) > too ? > 8. Should the application developed for RAC touch all the features > offered by Remedy such as API,Flashboards,host Web Services & consume > with a .NET/Java Application,Incoming Email engine, customize .css ...? > Or would it be on core ARS? > 9. RAC: Would the application allotted to us be technically complex , > say for ex., Financial Accounting System or a general topic like > Purchase Order Module ? > 10. RAC: Should I submit a Requirements Spec, Technical Design > document, unit test cases to instructor before proceeding with the development ? > 11. RAC: Should I bear in mind to limit the scope of my > requirements/design to what I can complete in the given time > without trying to be over-ambitious ? > 12. Any other useful tips ? > > Thanks in advance. > > > Radhika > Direct : +44 20718 20262 > Extn : 20262 > > > > This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
