I don't know if this is best solution, but I've made similar task for auto create helpdesk ticket from email.
1. Add field in HPD:Helpdesk to store Email UID (EmailUID) 2. Add attachment pool in AR System Email Attachment Join 3. Create filter which query ( $EmailUID$ = 'Source ID2') then set attachment to the HPD:HelpDesk. IPBS On 3/26/07, ORA-600 <[EMAIL PROTECTED]> wrote:
This is my problem though...._HOW_ would i copy it over? I'm new to remedy, and a simple form to form push is ok, but since there is no relations in the DB, how can I put from 2 tables into 1? Ben Cantatore wrote: > > AR System Email Attachments and AR system Email Attachment Join are the > two you want to look at. Personally, to save space, I'd just reference > the GUID on the AR System Email Attachments form rather than copying it > over. If you still need to copy it for some reason, you should be able to > push it over. > > > > > > > ORA-600 <[EMAIL PROTECTED]> > Sent by: "Action Request System discussion list(ARSList)" > <arslist@ARSLIST.ORG> > 03/25/2007 01:29 AM > Please respond to > arslist@ARSLIST.ORG > > > To > arslist@ARSLIST.ORG > cc > > Subject > Re: AR System Email Messages > > > > > > > Doug, > > Thanks! This works. My problem is now that incoming email messages which > have attachments. I can see the attachments in the AR System Email > Messages > form, but evidently they are actually on a different form, because they > aren't in the 'table' when I create my escalation. I would like to grab > any > attachments that are included and put them to my attachment pool in > another > form. How can I do this? > > Thanks again! > Michael > > > > > Tanner, Doug wrote: >> >> There are a few ways to do, but there is a hidden field that has the >> mailbox ID (GUID). Doug >> >> >> >> ________________________________ >> >> From: Action Request System discussion list(ARSList) >> [mailto:[EMAIL PROTECTED] On Behalf Of Cupp, Michael E Jr. CTR USAF >> AFRL/SNOD >> Sent: Wednesday, March 21, 2007 2:47 PM >> To: arslist@ARSLIST.ORG >> Subject: AR System Email Messages >> Importance: High >> >> >> >> I have a need to set up an escalation, etc that runs against AR System >> Email Messages. >> >> When it finds new messages in this form (as placed there by the remedy >> email engine), I would like to run a set fields to push the data to a >> new form. My problem is that I want to look at Mailbox Name to secure >> messages that come in from a specific remedy mailbox setup. I get an >> error that I can't since the mailbox name field is display only. Ah ha! >> So I'll instead use the to field, and grab only messages that were sent >> to the inbox in question. Now I get "Failure during SQL operation to >> the database" - evidently there is a further issue. "The data types >> text and varchar are incompatible in the equal to operator. (SQL Server >> 402)" >> >> My question is, once I have the email in remedy, procedurally, what is a >> good way to find it and process it? Someone has to have done this - >> please help me. >> >> >> >> Thanks! >> >> --- >> Michael Cupp, Jr., Contractor, RCF >> Oracle Database Administrator >> AFRL EBS Helpdesk Team Lead >> AFRL/SNOD Enterprise Operations Center >> Wright-Patterson AFB, Ohio >> DSN 785-3827 >> >> __20060125_______________________This posting was submitted with HTML in >> it___ >> >> DISCLAIMER Important! This message is intended for the above named >> person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the >> intended recipient of this e-mail and have received it in error, please >> immediately notify the sender by return email and then delete it from > your >> mailbox. This message may be protected by the attorney-client privilege >> and/or work product doctrine. Accessing, copying, disseminating or >> re-using any of the information contained in this e-mail by anyone other >> than the intended recipient is strictly prohibited. Finally, you should >> check this email and any attachments for the presence of viruses, as the >> sender accepts no liability for any damage caused by any virus > transmitted >> by this email. Thank you. >> >> >> >> > _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where >> the Answers Are" >> >> > > -- > View this message in context: > http://www.nabble.com/AR-System-Email-Messages-tf3442763.html#a9657487 > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > -- View this message in context: http://www.nabble.com/AR-System-Email-Messages-tf3442763.html#a9666731 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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