Phani,
Check filter logging on the destination end. If it was truly and
Independent Copy, then I am not sure the first set of errors is for this
ticket.
Make sure there isn't a filter preventing the delete. If you are looking
at logs on the source, then you won't see what is happening on the
destination.
Regards,
Chad Whilding
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"HonnourPrahallad
achar, PhaniRaja"
<phaniraja.honnou To
[EMAIL PROTECTED] arslist@ARSLIST.ORG
OGICACMG.COM> cc
Sent by: "Action
Request System Subject
discussion DSO --> Distrib Delete is failing
list(ARSList)"
<[EMAIL PROTECTED]
ORG>
03/27/2007 04:09
AM
Please respond to
[EMAIL PROTECTED]
RG
**
Hi Listers,
We have a issue with the DSO on the SLA:Measurement form. When the SLA is
deleted on our Source server, the DistribDelete is not working correctly (
as it is not deleting corresponding record at the destination server).
DSO Setup:
1. DSO is configured to Archive the Data ( no chain relation ship)
2. HelpDesk Mapping : Independent Copy
3. SLA:Measurement mapping : Data Only
Checked the log files & it says:
DSO Logs says:
<DIST> Cannot update this entry -- this distributed entry is not the master
copy (ARERR 376)
<DIST> Cannot update this entry -- this distributed entry is not the master
copy (ARERR 376)
DSO's SLA pool log says(for the delete action) :
<DIST> * Failure during delete attempt
<DIST> --> To stage: 7 (of 8) Return Code: 2 CANCEL
The failure is happening only for the DistribDelete Filter actions. Point
to be noted, DSO transfer happened successfully.
<DIST> Processing item number 1 (Fri Mar 23 2007 11:25:15.3200)
<DIST> Pending type -- 1
<DIST> Source Form -- SLA:Measurement
<DIST> Source ID -- 000000002001785
<DIST> Pending Other --
<DIST> -m SLA:Measurement -s SLA:Measurement -x in-remedyams-03 -p
SLA
<DIST> Get source structure
<DIST> Using EXISTING cache definition for SLA:Measurement
(in-remedyams-02)
<DIST> Have source structure details, get entry
<DIST> Have entry details, get mapping
<DIST> Filter-specified mapping -- SLA:Measurement
<DIST> Filter-specified to form -- SLA:Measurement
<DIST> Filter-specified to server -- in-remedyams-03
<DIST> Mapping name -- SLA:Measurement
<DIST> Target form -- SLA:Measurement
<DIST> Target server -- in-remedyams-03
<DIST> Get target structure
<DIST> Using EXISTING cache definition for SLA:Measurement
(in-remedyams-03)
<DIST> Perform mapping
<DIST> Transfer successfully completed. New/overwritten entry
000000002001785
<DIST> Mapping completed
<DIST> --> To stage: 8 (of 8) Return Code: 0 DONE
Wondering when DSO stage 7 of 8 can happen for DSO Transfer, why not for
DSO Delete when Mapping, Form are similar for both the action??
ARS Environment:
=============
ARS 5.1.2
Windows 2000 Server
ITSM 5.5
Any help, comments are much appreciated.
Thanks & Regards,
Phani.
Voip: +44 20718 25413
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