Hi Sandra, So you just submit the tickets via email then...right? I was wondering if that was an option and I guess it is. Thanks!
Lisa -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Monday, April 02, 2007 10:29 AM To: arslist@ARSLIST.ORG Subject: Re: Microsoft Operations Manager w/ARS connector (U) UNCLASSIFIED We are using MOM as well. The threshold for alerts has been set and our Remedy email account added to the email alert list. Upon receipt of the message, Remedy submits a ticket for the alert. Our SLAs take it from there. Sandra Hennigan OSD Remedy Administrator Office # 703-602-0980 x174 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Estrella, Lisa Sent: Monday, April 02, 2007 10:53 AM To: arslist@ARSLIST.ORG Subject: Microsoft Operations Manager w/ARS connector ** Hi, We are currently using Microsoft Operations Manager (MOM) to monitor our servers and network. We want to create new remedy tickets based off the alerts that MOM produces. I have found a couple of companies that will sell you their product which integrates MOM with ARS...however; I'm trying to figure out if that is the best way to go. If anyone currently has integrated MOM with ARS; did you write your own code or create your own connector? Or did you just purchase a third party connector? Do you have any recommendations? I am running ARS 6.3 (patch 20), Win 2003 Server, MS SQL 2000 (remote), Remedy Helpdesk and Change Management 5.6. Thanks! Lisa _______________________________ Lisa Estrella Remedy Administrator/Developer 222 Merchandise Mart Ste 900, Chicago, IL 60654 P: 312.894.7331 F: 312.894.7050 [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> _____ The information contained in this communication may be CONFIDENTIAL and is intended only for the use of the recipient(s) named above. If you are not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender and delete/destroy the original message and any copy of it from your computer or paper files. __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" The information contained in this communication may be CONFIDENTIAL and is intended only for the use of the recipient(s) named above. If you are not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender and delete/destroy the original message and any copy of it from your computer or paper files. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
