The Product categorization are still what they were in that it is: Tier 1 Hardware Tier 2 Computer Tier 3 Laptop This should reduce your headaches. -----Original Message----- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 4 Apr 2007 5:03 PM Subject: Operational Categories vs. Product Cat in 7.0
** Hi All - Within 7.0, my understanding is that the operational categories is a listing of the operational services that the help desk provides, such as adding user accounts, changing server passwords. And the operational catalog contains items that represent symptoms of incidents or problems such as application failure and network failure. Typically operational categories are actions/services - (install, add user account, upgrade). One of our team members named the Operational Category: Tier 1 Software Tier 2 Server Tier 3 Upgrade Out of the Box, the Operational Category Tier was (services): Tier 1 Add ------------------------- Action Tier 2 User ------------------------- Descriptive Tier 3 Account ----------------------- Descriptive If our product categories are named similar as the operational categories, what kind of impact will this have on our workflow in terms of problem/incident management as far as ITIL. (For example on Tier 1, both the operational and product categories = "Software") See what's free at AOL.com. __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
