Good morning all,

This should be a simple question.  We have the ITSM suite, but installed
SLM last.  What I am curious about is if there was supposed to be
standard out of the box SLAs that apply to Incidents, Changes, etc. or
if that has to all be built manually.  I could have swore that it came
with some SLAs other than their sample application, but I don't see any
in my list.

Thanks,

Shawn Pierson

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