Please check the workflow for the email which contains either setfields
or pushfields action, check for the server name. If it contains an IP
address reset it to the host name (Server name) and save it.
This will help you in resolving the error field id is not related to
this form.
Thanks,
Archana
--
[EMAIL PROTECTED]
www.vyomlabs.com
Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance
Robert Molenda wrote:
For the OutOfMemoryError in Java, you need to adjust your java memory
for email daemon to what it was before the upgrade, however with the
incoming email error, that might not be the root cause.
For your Email for issue, I'd suggest re-importing a copy of the 'ar
system email messages' form, from say your DEV or TEST server, or the
copy located on the server in the installation folder(s)...
Thanks-n-advance;
HDT Platform Incident / Problem Manager & Architect
Robert Molenda
IT OS PA
Tel: +1 408 503 2701
Fax: +1 408 503 2912
Mobile: +1 408 472 8097
[EMAIL PROTECTED]
Quality begins with your actions.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Evelina Girard
Sent: Wednesday, March 14, 2007 11:00 AM
To: arslist@ARSLIST.ORG
Subject: Field ID is not related to this form 7
I noticed a post regarding Field ID is not related to this form 18100
issue
and recently just upgraded from ARS 5.1.2 to 7.01 including the email
engine. Did anyone figure out how to resolve this issue? We are
experiencing the same issue and cannot get incoming email working.
In addition we are getting the OutOfMemoryErrorjava.lang error since
upgrading to the new email engine so if anyone has a solution for this
issue as well.
Thank you,
Evelina Girard
Post I saw in the archives
_____________________________________________________________________
Sanford, Claire
Sat, 02 Dec 2006 12:57:29 -0800
Every email that is sent to our email engine using a template (old
style) is rejected by the email engine with a SEVERE 311 error (I can't
find anything on this in the BMC/Remedy KB).
Then in the email error log form I have several entries for each email
that was received that says:
Field ID is not related to this form 18085
Field ID is not related to this form 18100
Field ID is not related to this form 18098
...
None of these are field ids in the email that is being sent.
Any ideas, fixes or suggestions...
ARS 6.3 Patch 18
HD 6.0
Email engine 6.3
Oracle 10 w/9 libraries
Oracle lives on a remote server
Windows 2003 4 gig on app server and 8 gig on DB server
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