I figured as much - do not uninstall the 7.0.01 Patch 1 version of the User Tool. My concern is that this is not clearly stated in the readme for Patch 2 - Patch002_UserTool_TechBulletin(ReadMe).pdf. If it weren't for ARS List and David Easter posting a notice I would not have known about this serious flaw until my computer was trashed. Many times we recommend to users with questions to "Read The Fine Manual". In this instance, if users actually read the manual and follow the instructions they could potentially trash their own computers. The readme should be updated. David Easter, I think this is a serious issue that could cause a lot of downtime for many of BMC's customers. The readme appears to be a three-page Word document that was printed to a pdf file. How long would it take someone at BMC to insert a short paragraph (in red bold letters) at the top of the document, informing readers that they should not uninstall User Tool 7.0.01 Patch 1 prior to installing Patch 2? Stephen
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Don McClure Sent: Wednesday, April 11, 2007 4:20 PM To: [EMAIL PROTECTED] Subject: Re: ARS 7.0.01 Patch 002 -- User Tool, Specifically ** Stephen, Concerning the User Tool -- do NOT uninstall 7.0.01 Patch 1 first, UNLESS THE INSTALLATION DID *NOT* INCLUDE CRYSTAL REPORTS. Specifically--it is the uninstallation of the Crystal Reports segment that contaminates the machine, unrecoverably (unless one has already captured a late, pre-removal image). Install UT 7.0.01 p2 directly, with UT 7.0.01 p1 in place; I have done so on five machines in our area already, and all are working correctly with no VC++ runtime contamination or Office 200x misbehavior. dwm Don W. McClure, P.E. Systems Engineer University of North Texas dwmac_at_unt.edu 940.565.3287 >>> Stephen <[EMAIL PROTECTED]> 11-Apr-07 1:18 PM >>> Did you have to uninstall 7.0.01 Patch 001 first? Or was it installed on top of patch 1? The documentation is not really clear... I am reading the 'Patch002_UserTool_TechBulletin(ReadMe).pdf' file and it states: "BMC Software is alerting users of BMC Remedy User version 7.0.01 to the availability of a patch that provides fixes for various known issues. If you have any questions about the problem or the patch, contact BMC Software Customer Support at 800 537 1813 (United States or Canada) or call your local support center." Does this mean that prior to installing patch 2 you have to contact your support company to get the patch for patch 1? If so, then I wonder why it wasn't simply included in the patch 2 folder on BMC's ftp site. Further in the pdf, it states: "Use the normal installation procedure for BMC Remedy User as described in the BMC Remedy Action Request System 7.0 Installing guide." However, from page 123 of that Installing guide: "Before you perform an overwrite installation of BMC Remedy User, uninstall the existing version." If you follow these steps - uninstalling the User Tool first - you will trash your computer (bug SW00257321) and "the only way to recover is to reload the operating system." If I recall correctly, David Easter previously recommended to install the User Tool patch 2 version on top of the patch 1 version (without uninstalling patch 1 first) to avoid the problem. Yet, the readme doc does not state this. Does anyone know the correct installation procedure to install User Tool 7.0.01 patch 2 on a computer that already has User Tool patch 1 (with CR redistributable files, Office 2003, and Visual Studio installed)? Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of strauss Sent: Tuesday, April 10, 2007 8:48 PM To: [EMAIL PROTECTED] Subject: ARS 7.0.01 Patch 002 I have just finished updating my servers with the various Patch 002 components that appeared on the download site when I looked today; other than the usual efforts of the ARSMail installer to put its components everywhere except where you want them (ignoring the installation that you are upgrading), there weren't any significant issues with installation. Can't speak to function/performance yet. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.446 / Virus Database: 269.2.0/756 - Release Date: 4/10/2007 10:44 PM ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
