I would suggest that you first capture both Active Link and Filter logs using the OOTB workflow to see where the ID field is verified. The work I have done so far validates the Company, Site and Person on save. Personally I do not see a why you could not have the 25,000 entries in the people form since each time you remove data that drives workflow in ITSM 7 could cause other problems. Luckily my install is only 300+ users and 30+ support. -----Original Message----- From: [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Thu, 12 Apr 2007 3:43 PM Subject: Incident Management customizations
Hi listers, ARS 7.0.01 patch 001 We are currently upgrading from Helpdesk 4.03 to Service Desk 7.0. We have installed a vanilla copy of Service Desk on our test server. I am now making minor customizations to the Incident form to meet our needs. Because of our environment (University Campus), we will not have all 25,000 students/faculty/etc. defined in the People form (we will use LDAP to pull customer information). Only support staff (multiple Helpdesks/Tier2/Tier3) staff will be defined in the People form. We want the Customer tab on the Incident form to be strictly information coming from LDAP (not the People form). I am modifying the Customer tab to include our (the University's) unique ID (UCID) to perform LDAP lookups for customer information (which includes Department, Email, Name, etc.). I am to the point where I can do all of this however, there are some (but probably many) active links that want the Person ID field to be filled in. I can see that this field is populated with the Person ID from the People form. My current thought is to put our unique ID (UCID) into this field and continue on, but I'm not sure what else I'm breaking by doing this. Does this break anything else? Should I just leave this field blank, and disable all the workflow relating to the Person ID on the Incident/Problem forms? Any help would be appreciated. Thanks, Derek -- Derek Fernandes Programmer Analyst U of C Information Technologies ES 1010, University of Calgary Calgary, Alberta T2N 1N4 403.210.9879 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
