Interesting that they didn't know right off the bat. I've always trusted the list more than support. Especially recently.
:-) >From the manual: "If you want to integrate BMC SLM with other ITSM applications, you must perform an AR System integration installation. This integration makes sure the applications recognize each other and can share information. You only need to perform this installation once, after you finish all of the planned application installations." Not the most detailed specs, and the wording should be revised. If you install an application (say change) after installing the AR Integration you would need to re-run the install and specify the newly added app (as Christopher mentioned.) -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 "Joe D'Souza" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[EMAIL PROTECTED]> 04/13/2007 12:52 AM Please respond to [EMAIL PROTECTED] To [EMAIL PROTECTED] cc Subject Re: arintegration702.win.zip - what does this install?? ** I asked Remedy support and they said they would verify that for me.. But initially they were of the opinion that it contains hooks for other 'BMC' products but they weren't sure if it was IM, PM CM or AM.. but I did get one of them who said they would find out for me and let me know by tomorrow.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Kimberly Langley Sent: Thursday, April 12, 2007 6:14 PM To: [EMAIL PROTECTED] Subject: Re: arintegration702.win.zip - what does this install?? ** Joe, I believe these are the integration pieces for Incident, Problem, Change and Asset Management to enable SLM to work with them. Kim From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, April 12, 2007 1:31 PM To: [EMAIL PROTECTED] Subject: arintegration702.win.zip - what does this install?? What do the contents of BMC AR Integration install? I don't really recall installing this on any previous version of SLM (that used to be SLA).. Joe __20060125_______________________This posting was submitted with HTML in it___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
