Hello Terry, There is a very good white paper on this in the Remedy KB.
But this order of deletions should do it: 1. Entry from OBJSTR:Pending 2. Entry from OBJSTR:Attributes 3. Entry from OBJSTR:Class 4. The actual forms BMC... And AST... Regards, Murtuza. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Terry Bootsma Sent: Friday, April 13, 2007 4:37 PM To: [EMAIL PROTECTED] Subject: Cannot delete class from CMDB Class Manager Hello everyone: CMDB Version 1.1.0 Patch 004 Windows 2003 Server Remedy ARS 6.3 Well, I thought I would go to the list for a little support on this one. I wanted to see if anyone had experienced this problem and/or solution before. I am in the CMDB class manager on one of my environments and I tried to delete a CMDB class which I had created earlier. When I try to do this, I get the following error message in the entry in the Class Manager Console (The class is in a status of DELETE PENDING). 03/27/2007 8:10:08 AM Remedy Application Service Sync Class: BMC:NAV_TestingClass 03/27/2007 8:10:08 AM Remedy Application Service ERROR: 120002 Class does not exist. OB0003FFE4C39C_gsQRQwZCoBQOwAA I've tried stopping/restarting the Remedy and the CMDB engine, but it appears to be stuck. This class inherits from BMC_ComputerSystem. I have only added one character attribute called TestField (Character field) The following forms exist in the admin tool for this form: AST:NAV_TestingClass BMC:NAV_TestingClass BMC:NAV_TestingClass_ At this point, I would like to know the series of forms that I would need to delete this information from in order to remove this Class from my environment. I had been instructed by support to remove entries from objstr:class, but that would leave several other entries in other forms orphaned. Can anyone out there give me a complete list of the forms for which I need to delete the class definition attributes from if I want to COMPLETELY remove this class from my environment? Thanks.. Terry P.S - This issue has been opened with support since March 29th with no resolution to date.... ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
