Dear Tom,
Try adding the Server Name/Server Alias to the Host file
located on the Application server. Hope this helps
Regards,
Roney Samuel Varghese
On 4/12/07, Reiser, John J <[EMAIL PROTECTED]> wrote:
** Tom,
Actually, I just came across something similar today while working on a
plugin server error.
The server-name entry in the ar.cfg file was all uppercase and I changed
it to lowercase. After a restart of the services the system went into
"Evaluation Mode". I looked in the Admintool and the name was still all
uppercase. Changed it in the ar.cfg file back to uppercase and restarted
services after renaming the multilicense file. Back in "Licensed Mode".
Now I'm not 100% sure that is all that you need, change the name in both
areas, because the License keys are generated on a few things. Server name
is probably one of them.
As I don't have a system to try this you can go ahead at your own risk.
Good Luck,
John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by
me
------------------------------
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Luebbe, Tom
*Sent:* Thursday, April 12, 2007 4:19 PM
*To:* [EMAIL PROTECTED]
*Subject:* Server Alias
** Anyone ever have any experience changing the server alias in the admin
tool? We change this since this is what the server uses to build the links
to the mid tier, for ticket shortcuts. After doing this, we were no longer
able to use Migrator, apply application license. The server went into demo
mode when we restarted the server after deleting the .multilicense file.
Anyone ever come across this?
Tom Luebbe
The Nielsen Company
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