The documentation could include a clearer example of what you need to do. When you have it setup right it works well.
Just one more word of caution, if you change the template content you may not see a difference in the email right away. The template is cached and you need to wait for the cache to refresh or stop/start the email engine. On a development server you can turn the cache refresh in the properties file so it easier to see changes. Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Halstead, Robert Sent: Monday, April 16, 2007 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: Question about the "Content" field under Templates for Notify actions ANSWERED Thank you Carey and David for the quick responses. Interesting note there David, I'll keep that in mind if I'm sending to a lot of emails. Initially I'm only sending to one address so I should be okay. Thanks for the explanation of what I need to do Carey. I've been reading the documentation all morning and I saw the info about the Email Templates form, but I failed to follow the association I had to do with the notify filter action. I believe I went cross-eyed after reading it. Thank you guys once again. Bob Halstead Bresnan Communications -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Monday, April 16, 2007 11:50 AM To: arslist@ARSLIST.ORG Subject: Re: Question about the "Content" field under Templates for Notify actions Bob, You enter the name of the template to use in the Filter action. You add the content of the template to the "AR System Email Templates" form as an attachment to a record with the name that you reference in the Filter Action. So if you create a "AR System Email Templates" record with a 'Template Name*' = "MyMailFormatType1" then you put MyMailFormatType1 in the Filter Action Content template value. (or in a field that the action references) To my knowledge you can not pass the whole template to the action as either a hard coded value in the filter or having it in a field in the transaction. You must pass only the name of the template. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 4/16/07, Halstead, Robert <[EMAIL PROTECTED]> wrote: > ** > > Sorry if this question has been asked before. I didn't have it in my > archives of the list. > > I was trying to add a content template to a Notify action and I > noticed that there is a character limit on the "Content" field under > Templates. First off, is this the right field to add the template to, > and if I use a field ID for the contents of the template, will I be restricted by this limit? > > To me, It seems like a ridiculous small character limit for a template. > > Bob Halstead > Bresnan Communications ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
