Forgot to mention,
I am using AR System 6.3 AR Help Desk 6.0 _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Wednesday, April 11, 2007 23:02 To: arslist@ARSLIST.ORG Subject: Re: Unable to display out-of-the-box flashboard-ARERR[623] Authentication failed - Siti, I'm assuming you are talking of ARS 7.0.1 and the consoles of the V 7 apps. If so I would suggest upgrading your AR Server and Mid-Tier server to Patch 001. Its the version/patch I am on and its working just great for me.. By the way nice favorite quote... Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Siti Hawa Bee SHAIK FARID Sent: Tuesday, April 10, 2007 9:35 PM To: arslist@ARSLIST.ORG Subject: Unable to display out-of-the-box flashboard-ARERR[623] Authentica tion failed - ** My dear listers, After installing the mid-tier, I set the same Mid-Tier Administration Password at the followings : (1) Server Information ->Connection setting in admin tool, (2) In Mid tier Remedy Configuration Tool-> AR Server Setting -> Admin Password When I relogin to Remedy User, all those flashboard at the side of the Helpdesk console encountered these msgs ARERR[623] Authentication failed. When I change back item (1) and (2) above to blank password, then the flashboard work. It's not advisable to leave the Mid-Tier Admin password blank, am I right? But when I set the password, then the flashboard don't works. Is there any other steps that I missed? Can anyone advice how to resolve this issue? Best Regards, Siti Hawa Bee My Favourite Quote " No person can be a great leader unless he takes genuine joy in successes of those under him" - W A Nance __20060125_______________________This posting was submitted with HTML in it___ UOB EMAIL DISCLAIMER Any person receiving this email and any attachment(s) contained, shall treat the information as confidential and not misuse, copy, disclose, distribute or retain the information in any way that amounts to a breach of confidentiality. If you are not the intended recipient, please delete all copies of this email from your computer system. As the integrity of this message cannot be guaranteed, neither UOB nor any entity in the UOB Group shall be responsible for the contents. Any opinion in this email may not necessarily represent the opinion of UOB or any entity in the UOB Group. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
