Hello Vinod,
If you double-click the Helpdesk form, you will see a tab called Indexes in
the Form properties window. There should be some indexes pre-listed there on
the right hand side.
You can add more indexes here if your users search on specific fields.
You will also have to check in the database if the pre-listed indexes
actually exist. There is a KB article on how to do this.
-Murtuza.
From: Vinod Kumar <[EMAIL PROTECTED]>
Reply-To: arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Subject: Re: Performance Issue with Active Links- Reg.,
Date: Thu, 19 Apr 2007 08:46:38 +0530
Hi,
I tried to understand more about OOTB index on the HelpDesk form but i
couldnt progress in it.
Can anyone please help me to understand what a OOTB Index is , and how i
can check if it has got corrupted? If so, how do i correct the corrupted
indexes.
THanks in Advance.
Regards,
Vinod
----- Original Message ----
From: Murtuza Bookwala <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Saturday, 14 April, 2007 1:58:34 PM
Subject: Re: Performance Issue with Active Links- Reg.,
Hello Vinod,
Last time I had this problem, I found that the OOTB Indexes on the Helpdesk
form had become corrupt.
You can check that in the database.
Regards,
Murtuza.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
Sent: Thursday, April 12, 2007 7:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: Performance Issue with Active Links- Reg.,
Vinod:
It makes sense that Helpdesk form's objects open relatively slower than
smaller forms'.
The question is whether 100 seconds is reasobable for your setup or not. No
way to judge that without details of what you mean by...
...from a "remote" machine
What do you mean by "remote"? What's the link between the client and the
server? Dialup, LAN, WAN? VPN?
You essentially need to think of the link between your client and the
server
as a pipe with numerous links in series and figure out whether it's
choking...your client PC, your local network, remote network, server
(hardware, software setup, database)?
Use basic elimination techniques to rule out what is
*not* a problem and look at the remaining suspects more closely. For
example, if access through Remedy User from the same client PC is rather
fast, the network is likely not an issue. If access using Remedy admin on
the server itself is fast, then server side stuff including database is not
an issue. Also, is it slow for others in your local network..for others in
some other network? You get the idea. Another important question is whether
it suddenly become slow or it has always been like this.
If you want listers to point out the suspect, you will need to post details
of you client PC, the network, the server hardware, the database details,
concurrent user load etc.
The last time I saw unusually slow opening of objects was when somebody had
hacked into the underlying database to change the last modified date of all
the objects and set them to some future date by mistake.
Very unusual issue, **most likely irrelevant to you**.
Sorry, I can't tell you exactly what the issue is in your environment.
There
is no substitute to following basic troubleshooting steps.
Regards.
--- Vinod <[EMAIL PROTECTED]> wrote:
Hi,
We currently work on one of the customised HelpDesk application.
Whenever i open any active link of the HelpDesk form from a remote
machine, it takes around 90-100 seconds whereas when i open an
activelink of any other form in the same environment, it takes around
15 seconds.
Taking 15 seconds for opening an object from a remote machine is
acceptable but 100 seconds is too high. I am trying to find out the
reason for the issue and i am looking for ways to improve the
performance, whenever i open the active links of our HelpDesk form.
Please provide me with some insight/thoughts on what may be the reason
for such performance issue? Any suggestions or ideas for rectifying
the issue is highly appretiated.
Server : ARSystem 6.3
Admin Tool : 6.3 (Patch 20)
THanks and Regards,
Vinod
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