Re: Problem with generation of RequestID

[Anjali Gosain]

** Hi, The request id shows "InProgress" if any error is encountered while creating corresponding HD/CM ticket. To see what went wrong open the "Service Request" form. There it will show the error that occurred while creating the ticket. Resolve the error and retry - the ticket should be created Regards Anjali Harikrishna_Basani wrote: ** Dear All,   I had a problem while creating a request in Requestor Console (ITSM 7.x), the RequestID is not getting created even we tried n number of times clicking on the Refresh Button. It is showing Inprocess instead of RequestID in My Request Table.   Any suggestions would be helpful.     Environment:   ARS ITSM 7.0 Windows 2003 SP1 SQL Server 2000   Regards Harikrishna.   DISCLAIMER: This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient, please contact the sender by email and delete all copies; your cooperation in this regard is appreciated..__20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___

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