Hi,
You need to delete the .arf files and .arv files from the AR System Home
directory which will delete the cache for the user and mid-tier.
You also need to check for the permissions for the columns and the
workflows for the user for which you need to hide the columns on the
user tool or the mid-tier.
Hope, this wil help you to resolve your problem.
Thanks,
Sonal
--
[EMAIL PROTECTED]
www.vyomlabs.com
Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance
Axton wrote:
If you are using the advanced features of workflow on the mid-tier, I
know they warned that it would not always work properly. If not,
check the permissions on the columns you are trying to unhide and make
sure that your users have permissions to view the columns.
Axton Grams
On 4/26/07, Eli Schilling <[EMAIL PROTECTED]> wrote:
**
Hello listers!
Recently I built some add-on workflow (Remedy 6.3) for the support
console
to allow people to show or hide certain columns. For the first
several days
it worked great; each person gets a single record in a seperate
preference
form; these preferences load when they open the support console. I have
validated permissions on active links, fields, etc; I even have log
files
SHOWING that the active link fired to make a particular field visible.
However, the fields are no longer becoming visible. This is the
behavior in
the client application. I had a user open the mid-tier and launch the
support console and the selected columns DO appear.
So it worked for a few days...then stopped working on the user
tool...but a
user can launch mid-tier and their preferences load just fine.
I get this:
<ACTL> -> Passed qualification -- perform if actions
<ACTL> 0: Set Characteristics
<ACTL> For field -- Case Type (536880915)
<ACTL> Change field to visible
Yet the field does not appear....
Any thoughts? This is the strangest thing. P.S. as admin, it has not
stopped working for me...yet...
Thanks!
Eli __20060125_______________________This posting was
submitted with HTML in it___
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