Hi listers,
I'm trying to configure IM 7.0 to use Incident Mgmt templates, but I
cannot get them set up. The user I have setting them up has all the
proper permissions: Asset Viewer, Config Categorization admin, Config
Group Mapping Admin, Contact Organization Admin, Incident Config,
Incident Master, Incident User, Problem User, Task Administrator, Task User.
The Functional Roles are: Broadcast Submitter, Incident Manager, and
Support Group Admin.
I can create an Incident Template, but then when I go to modify it from
the Application Administration Console --> Custom Configuration -->
Incident Mangement --> Template, the table is blank even after I select
the Support group I belong.
This all used to work before I started customizing the IM form. The
customizations do not touch the templates or the template form.
What is wrong?
Thanks,
Derek
--
Derek Fernandes
Programmer Analyst
U of C Information Technologies
ES 1010, University of Calgary
Calgary, Alberta T2N 1N4
403.210.9879
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