Hi Teresa,
We use a third-party HTML-detagger here and it works like a charm! On 'AR System Email Messages' form, we set the value of plain text field with a Set fields action on submit of a filter which runs a process (basically a call to the detagger programmer with HTML as input) which spits out the plain text and then we use that plain text in our help-desk tickets. Best regards, Neel Gautam ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Tuesday, May 01, 2007 11:30 AM To: arslist@ARSLIST.ORG Subject: Re: imcoming HTML email Ali, What is the API Run process command that you have setup that can run via a filter and reformat the email to Plain Text? Remedy BMC never clued me in on something like this. Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Fannin, Teresa Sent: 04-29-2007 03:26 PM To: arslist@ARSLIST.ORG Subject: imcoming HTML email Dear Group, Anybody know of a way to convert HTML email to text so that the text could be stored in an Incident? We are using remedy 7.0.1 patch 2 and we have a process where incoming email can become part of an Incident. I am not using any templates or any kind or instructions. The email comes in to the AR System Messages form and based on that happening we take the email information and store that in an Incident if we want to. Anyway the problem I am running into is if the email is in HTML format and if I save the HTML contents in the Notes field I get all the HTML coding with it. So I made an HTML button so if they want to see what the HTML looks like I copy the Notes field into a View field and they can see the pretty version of the what the email looks like. The problem is if the Notes fields is ever used in a report then you are back to the all the embedded code showing up. Teresa __20060125_______________________This posting was submitted with HTML in it___ This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
