I did take filter logs but am yet to analyze them. Didn't take AL logs because this error can be reproduced only on the web tier under a 'certain' condition and not the AR User tool.. it works as designed on the AR user tool..
On the web it doesn't only work when the guest user accesses the survey by clicking on the link that the email notification contains which launches the survey.. However, if the same guest user logs into the requester console (be it the web or the user tool) and accesses the available surveys via the View Survey link from the vertical navigation bar, it works.. the user can save the survey - no error.. The strange thing is it does appear like the values are saved even after the error as if I browse the survey form I can see the values the user attempted to save the survey with. However again if I use the link from the email to see that survey, the record opens with null values in the response fields.. So I'm assuming there is some workflow on window open that sets these values to null when opened using that link on the web.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Thad K Esser Sent: Tuesday, May 01, 2007 2:44 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.0 surveys.. Works as designed?? Or is my system jinxed?? ** I hate to ask the obvious, but have you run Active Link and Filter logs to see what is actually happening? Sounds like there might be missing public permissions on a secondary form or field located on a secondary form? Thad Esser Remedy Developer "Argue for your limitations, and sure enough, they're yours."-- Richard Bach "Joe D'Souza" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 05/01/2007 10:55 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject ITSM 7.0 surveys.. Works as designed?? Or is my system jinxed?? Has anyone got this working without any glitches for guest users? I'm trying to get it working and every other way I try (submitter mode locked, single tenancy enabled, guest user login defined for unknown users with a read access) I still get the error that the user doesn't have write access to fields on the survey form when the user tries to rate the service on the rating fields... The same error I got when my submitter mode was changeable and the application was set for multi-tenancy, with no login defined for unknown users. Now this is the baffling part.. You would think that the survey would not be saved after that error (its not a warning its an error). Check this out.. the survey does get marked as Responded! And the ratings do get saved! And what's more.. they got saved even before the submitter mode was changed from changeable to locked! They got saved even before there was a guest user defined for unknown users. Is this strange or is this strange? Joe No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.467 / Virus Database: 269.6.2/782 - Release Date: 5/1/2007 2:10 AM __________________________________________________________________________ _____ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** __20060125_______________________This posting was submitted with HTML in it___ No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.467 / Virus Database: 269.6.2/784 - Release Date: 5/1/2007 2:57 PM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
