The qualification for printing an incident gets set in the active link HPD:INC:Print_105_SetReportInformation. Field z1D Report Qualitication should be set as follows: z1D Report Qualification (1000003613) = 'Incident Number' = $Incident Number$
The next active link that fires should be SHR:SHR:Print-TicketPrinting_110 this is the actual AL that kicks off the report. I'd run a log and see what value is being placed in z1D Report Qualification. Then I'd edit SHR:SHR:Print-TicketPrinting_110 and make sure on the Open Dialog action that it has EXTERNAL( $z1D Report Qualification$) in the qualification field. Hope that helps. If you need more assistance, cut and paste what you're getting in the log file in your next reply. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Derek Fernandes <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 05/01/2007 05:45 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Incident Report Hi list, Trying to print off an Incident Report (ITSM 7.01) - just the regular incident summary report (Print button beside the Save and Close button) and all of the fields are blank (even the Incident Number). I have checked that the report - Help Desk (English) - is in the Report form on the server and the Crystal report is in the attachment field on this form. Any ideas? Thanks. -- Derek Fernandes Programmer Analyst U of C Information Technologies ES 1010, University of Calgary Calgary, Alberta T2N 1N4 403.210.9879 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
