Hi Ron Well the notify action fired, but didn't send out a notification. It looks to me as though it couldn't find a valid notification address. Is that possible?
HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters Sent: Thursday, May 03, 2007 12:08 AM To: arslist@ARSLIST.ORG Subject: 'Notify' action not notifying I'm mystified, and probably looking right past the answer: I'm building a new application, and I've created two filters - one that notifies the Requester when a request is opened, and one the notifies the Requester when a request is closed. Both filters are firing, but the notify isn't working on the 'closed' message. I copied the 'Opened' filter, and made the needed changes to create the 'closed' filter. Except that they use different HTML templates, they'e exactly alike, so I can't figure out why one is sending a message, and one isn't. Here's an excerpt from the filter log when the 'closed' filter doesn't send its message: > Checking FAC:FCR-NotifyReqComplete (710) > --> Passed -- perform actions > 0: Notify > <deferred to phase 3> > 1: Message > RonRemedy Test has been notified that the case has been closed. > /* Wed May 02 2007 15:39:51.8550 */ End of filter processing (phase 1) > /* Wed May 02 2007 15:39:51.8550 */ Restart of filter processing (phase 3) > 0: Notify > /* Wed May 02 2007 15:39:51.8550 */Stop filter processing Any clue as to what I'm missing? We're on ARS 7.0.1, patch 001 on Windows/MSSQL. Thanks, Ron Legters Tools Administrator Univar USA Inc. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
