Eric,
I'm not sure your issue is related to your version of Remedy, if you're
talking about a incoming text message. We run ARS 6.0.1 with a 6.0.1
email engine (don't have patch levels handy) on Solaris 9, Oracle 9iR2,
and are able to process incoming mail as large as what you mention. I
sent a 197kb message to our server to confirm, and no email log error
was generated, and a ticket was created.
Sorry, I don't have a suggestion as to what the issue might be. If
there's a 32 kb limit, I think it's on outgoing mail.
David D.
Date: Tue, 8 May 2007 17:12:39 -0400
Reply-To: arslist@ARSLIST.ORG
Sender: "Action Request System discussion list(ARSList)"
<arslist@ARSLIST.ORG>
From: "Eric Cleereman (IT)" <[EMAIL PROTECTED]>
Subject: Re: Email Maximum Sizes
Content-Type: multipart/alternative;
Good to know. Thank you Stephen.
Eric
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
Behalf Of Heider, Stephen
Sent: Tuesday, May 08, 2007 4:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email Maximum Sizes
**
With ARS 6.3 I believe the limit is 32KB for the body of the email.
Stephen
_____
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Eric Cleereman (IT)
Sent: Tuesday, May 08, 2007 4:14 PM
To: arslist@ARSLIST.ORG
Subject: Email Maximum Sizes
**
Hi All,
We had a user send a few emails to Remedy, each of which was 162 kb. In each
case, the AR System Email Error Logs shows the following message:
Restarting Thread Creator Module : AGaa47f0250000QSOY8wAAAAAAxkEA
Our typical emails are 1 kb - 10 kb.
We are currently running email engine version 6.00.01 Patch 1325 for the email engine, under JRE: 1.4.2, AIX 5.2.
ARServer is 6.03.00 Patch 21, running on the same server as the email engine.
We generally get right around 100 emails each day.
Can anyone with a more recent version of the email engine tell me if it is able
to handle emails close to 162 kb (or ideally larger)?
Eric Cleereman
--
David Durling 706-542-0223
Enterprise IT Services [EMAIL PROTECTED]
University of Georgia
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