OK, I just got done deleting and reimporting the data. Re-ran the Import utility, THIS TIME CHECKING ALL OF THE BOXES, which took about 90 minutes, but it appears to have been successful.
One lesson learned that I would suggest to anyone else who has this problem is to start out not deleting the records in the PDL forms - just change the Data Status of each to Validated. If I understand the process correctly, that will reset the records to be able to be "Imported" by the utility in a way that allows them to be seen by the DSL console. That's just an educated guess, but probably worth trying as an interim step to deleting and re-importing all of the records. Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, May 09, 2007 8:16 AM To: arslist@ARSLIST.ORG Subject: Re: DSL console not displaying data This was my experience as well. Once the installer (.bat file) finishes importing, there is a secondary step within a form to import the data. Once I did this, the data all shows in the DSL frontend. Axton Grams On 5/9/07, White, Ed <[EMAIL PROTECTED]> wrote: > ** > > I deleted all data from DLS regular forms. Then downloaded the DSL > patch which included instructions for uploading the lastest data. It > also included the latests data. Then I did the imports checking all > check boxes and doing the import. Not certain that the deletion of > the data is a requirement with the patch, since arimport is used to get the data. > > The WUT locks gives the hour glass for a several hours, and the data > imports. > > Ed White > Senior Systems Consultant > The Ohio State University Medical Center 640 Ackerman Road PO Box > 183111 Columbus, Ohio 43218-3111 > (614) 293-2089 (phone) > [EMAIL PROTECTED] > > > ________________________________ > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook > Sent: Wednesday, May 09, 2007 10:05 AM > > To: arslist@ARSLIST.ORG > Subject: Re: DSL console not displaying data > > > ** > Yes, I did follow the instructions (silly me!). All of the records > appear to be imported, but most of them are without the correct status > value. Any idea how I recover from where I am? > > Rick ________________________________ > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of White, Ed > Sent: Wednesday, May 09, 2007 6:58 AM > To: arslist@ARSLIST.ORG > Subject: Re: DSL console not displaying data > > > ** > RIck, > > I don't know if you followed the instructions where you only tried to > do one import at a time. If you did that will not work. There is a > KB that says that you actually have to click all the boxes on the > import console and start the import. This will take about 5 hours, > but it does get the job done. > > Hopes this helps. > > > > Ed White > Senior Systems Consultant > The Ohio State University Medical Center 640 Ackerman Road PO Box > 183111 Columbus, Ohio 43218-3111 > (614) 293-2089 (phone) > [EMAIL PROTECTED] > > > ________________________________ > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook > Sent: Tuesday, May 08, 2007 5:03 PM > To: arslist@ARSLIST.ORG > Subject: DSL console not displaying data > > > ** > I selected the option to import the DSL data when I installed Problem > Management, and just got done going through the steps on the > PDL:ESIDImportConsole form to update the attributes of the DSL records. > > If I do a search of the individual PDL:ESID forms, there are many > records there (up to about 80K), but the DSL console will not display > any records at all, even with a global search. The tree table field > on the DSL console pullls data from the PDL:ProductDictionaryPatch > form, and there are ZERO records returned from a global search against that join form. > > I verified that the user I am logged in as has DSL Master and Viewer > access, as well as Config Categorization Admin. > > What should I do to refresh this data? Is it safe to just delete and > re-import the records? Would it do any good if I did? If so, the KB > says that there are Import mappings in the application install > directories, but I've done several searches for .arm files, and there > aren't ANY. I'm thinking that's at least a documentation bug at this point. > > ITSM 7.0.2 patch 3 > > Rick Cook__20060125_______________________This posting was submitted > with HTML in it___ __20060125_______________________This posting was > submitted with HTML in it___ __20060125_______________________This > posting was submitted with HTML in it___ > __20060125_______________________This posting was submitted with HTML > in it___ ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
