Amanda,
We had the exact same requirement for our clients but after some research, it didn't make sense to include those attachments on incident-ticket as they are already on email. What I mean by this is that we have a table field on HPD:Help Desk form and that table gets filled by all the emails from 'AR System Email Messages' that are related to that particular incident. This allows us to have all inbound and outbound emails at one place in incident-ticket and we don't have to store duplicate attachments. Email Attachments are killing the db-space as it is so I can't even imagine storing those attachments again on incident attachment table. Let me know if you have any questions. Regards, Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship * Best People * Client Value Creation * One Global Network * Respect for the Individual * Integrity ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz Sent: Wednesday, May 09, 2007 2:33 PM To: arslist@ARSLIST.ORG Subject: Re: Email Attachment into a ticket attachment pool ** Hi Amanda are you using the Remedy email forms? If so, look in the AR System Email Attachments. For each email that hits the system, there is an entry created in the AR System Email Messages form, the attachment is in the form I mentioned above. All you need to do is run some workflow that will Push the attachment to the attachment pool on your ticket. If you are not using the Email forms, then let me know, what you are doing and I can suggest some alternative method. If you are unsure on how to use the above forms, drop me a line and I will explain it in detail thanks shafqat "Pierce, Amanda (TBS)" <[EMAIL PROTECTED]> wrote: ** All, I have seen similar threads, but I haven't found an answer yet. I have some emails that are forwarded to our system where based on the subject line a ticket is created. If an attachment is included I would like to have this attachment added to the Ticket's attachment pool. Any ideas? There has to be a way to do it seeing as though you can send a template email in to submit a ticket with an attachment and it happens? I just need to know how to do it when it's not in a template format. Thanks! Amanda Pierce PDS Client Systems Development Technology Services Turner Broadcasting System, Inc 404-827-2959 Please use http://sos <http://sos/> to submit a technology request. This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
