Hi Guillermo, Im not sure if it will answer your question specifically, but there is a useful White paper on ITSM 7.0 Architecture which you can download from the BMC Support Site under the Product Documentation section.
This White paper gives detailed information about exactly how the Overview Console works and how you could customise it. There may be some information which helps you. Cheers Chris. _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Thursday, May 10, 2007 3:53 PM To: arslist@ARSLIST.ORG Subject: Re: Help with SHR:ARDBC_OverviewConsole Your explanation needs clarification since the data in the SHR:ARDBC_OverviewConsole is provided by each form independent of the other forms. I have added new field mappings using the ARDBC:FieldMapping form. -----Original Message----- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 10 May 2007 10:45 AM Subject: Help with SHR:ARDBC_OverviewConsole Hi dear listers We need modify the vendor form SHR:ARDBC_OverviewConsole The registers that comes of the form TMS:Task the status must change "Assigned" for "Asignado" but to do this affect to the HPD:Help Desk's registers puts them for the same "Asignado" status when in this form the status is modified so that the status Assigned changes for "Registrado" How can I modify the records of the form TMS:Task without affecting those of HPD:Help Desk? "Asignado", "Registrado" are in Spanish language, because we are in Mexico ;) Thanks in advance Greetings from Mexico City. __________________________________________ Atentamente Guillermo Alfredo Torres Barrón Proyectos ARS Remedy Grupo Financiero Banorte Calzada de Tlalpan #2980, Col. Ejidos de Santa Ursula Coapa, C.P. 04850 México, D.F. Tel Directo: 51746520, ext: 8505-2520 __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
