Open Remedy Administrator, select your server and then click >File>Server Information then go to the Licenses tab. Coby
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Katherine Hoffner Sent: Thursday, May 17, 2007 10:21 AM To: arslist@ARSLIST.ORG Subject: Re: Users cant update their profile from Mid-Tier. ** Hmmm I am brain dead today. I cant find the submitter mode. :( On 5/17/07, Coby West < [EMAIL PROTECTED]> wrote: ** Did you mess with the Submitter Mode at all. I think depending on the license type being used if set to Changeable, users may get this error. If set to Changeable then try setting to Locked. Coby -----Original Message----- From: Action Request System discussion list(ARSList) [mailto: <mailto:arslist@ARSLIST.ORG> [EMAIL PROTECTED] Behalf Of Katherine Hoffner Sent: Thursday, May 17, 2007 10:03 AM To: arslist@ARSLIST.ORG Subject: Users cant update their profile from Mid-Tier. ** Hi Remedy Users I have a weird problem that has just occured. When my users put in a ticket they have an option to check their locations. If it is incorrect then they change it. My users now cant do that. They get error 331. The error states that they do not have permission to change that field. They used to have the permission. I dont know what i would have changed for this to occur. -- Katherine __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ -- Katherine __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
