Hi Hussain, 1) We don't want to replicate the file attachments. Hence, the attachments are to be left in the email and to make a relationship between email and the incident record. 2) 'Service Desk' requirement to view the original email. Regards Thiru
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sheriff,Hussain Sent: Friday, May 18, 2007 4:24 AM To: arslist@ARSLIST.ORG Subject: Create Incident record via Email ** Thiru, Since you are creating incident records in HPD:Help Desk based on email messages, would you please explain what email messages you are trying to view? Do you mean that you would like to display the same email message that was used to create the incident? Hussain On Wed, 16 May 2007 21:31:21 -0700, Rick Cook <[EMAIL PROTECTED]> wrote: >I'm in the process of doing that now. I bypassed the Email template >altogether (users find it too confusing, and it's prone to being misused), >so I've created a small holding form with the necessary fields from the >Email Messages form and the People form, so that I can use the Email address >to get the other Person information and store the data necessary to push >into the Incident. Once I get the Email engine actually processing >messages, I'll know how well it works. > >Rick > _____ > >From: Action Request System discussion list(ARSList) >[mailto:arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> ] On Behalf Of Thirumavalavan Muthusamy NCS >Sent: Wednesday, May 16, 2007 9:20 PM >To: arslist@ARSLIST.ORG >Subject: Create Incident record via Email > > >** > >Hi, > >I am using Email Template to create Incident record. There is no issue on >this. >However, I would like to make the relationship between the Email (Schema - >AR System Email Messages) and Incident record (Schema: HPD: Help Desk). This >will help the support engineer to view the incoming email message from the >incident record. > >Has any one done? Any idea? > > > >Regards >Thiru > > > >''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' ''''' >''' >**** DISCLAIMER ***** > > This e-mail and any attachments thereto are intended for the sole >use of the recipient(s) named above and may contain information that is >confidential and/or proprietary to the NCS Group. Any use of the information >contained herein (including, but not limited to, total or partial >reproduction, communication, or dissemination in any form) by persons other >than the intended recipient(s) is prohibited. If you have received this >e-mail in error, please notify the sender immediately and delete it. > > NCS Pte. Ltd. - Reg. No. 198101793G > >__20060125_______________________This posting was submitted with HTML in >it___ > >_______________________________________________________________________ ________ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <file://www.arslist.org> ARSlist:"Where the Answers Are" > __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
