Hi Rick,
I think it may be a new "feature" of the User Tool.
I've noticed something similar with the same patched version of the User
Tool: When you run a search on a form which returns no results, then flick
between this window and another window twice. Your original Search Window
has the Results List pane portion of the window expanded showing a grey area
(as it's a search window, there are no results to display).
I logged this with Support and a Defect was submitted.
Chris.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 17, 2007 8:55 PM
To: arslist@ARSLIST.ORG
Subject: Results List keep magically re-appearing when displaying single
Incident.
**
OK, guys, I think my User tool is possessed or something. Before I start
praying over it, I thought I'd see if a more natural cause is in play here,
and/or whether anyone else had seen this happen.
I am logged into ITSM 7.0.2 p3 (Incident) as a Support person, and have
three windows open in AR user 7.0.1 patch 2:
1) Home Page
2) Incident Management Console
3) Incident
When the Incident was initially opened from the table field on the console,
it opened in a split window, with the results list containing one record
displaying above the Details pane. OK, that's kinda annoying, and bad
programming, but I figured I'd fix that later, and went to the menu and
unchecked the Results List entry, which changed the window to display only
the Details.
But when I moved out of that window into any other one (within the same UT
instance), either by selecting it from the Window menu, or by [CTRL]+[TAB]
through the open windows in AR User, the Results List re-appears. I turned
on Active Link logging, to see if perhaps workflow was doing this, but
NOTHING appeared in the log beyond the Start/Stop commands.
This is reproduced EVERY time I've tried it. Anyone else out there seen
this?
Rick Cook
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