We have a similar Crystal problem, albeit with a different underlying error message. While running ARS 7.0.1 patch 002 User Tool, attempting to execute a Crystal XI rpt via active link - we receive "An error occurred while generating the Crystal report: 0x80043ac3 - File not found. Details: error (ARERR 1904)". When executing this same rpt directly in the user tool (select queried records, then execute), we receive "Failed to retrieve data from the database. Details: [Database Vendor Code: 9021]". We've set the database location, verified the database, and even seen a successful Print Preview within Crystal Reports XI itself. The knowledgebase was of little use. And of course, the report works fine under Crystal 9 and ARS 6.0.1 patch 1490.
Don Savant State of CA, Dept of Technology Services -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of DILL, PATRICK A Sent: Tuesday, May 22, 2007 2:47 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal Error I have seen this error on machines that had a third-party Crystal application or other Crystal DLL's installed on the client. In my experience, a reinstall of the Crystal11 Redistributables solves the problem. If concerned about the Crystal install, try isolating the Crystal DLL's and overwriting them from the DLL's in the Redistributables package. Pat Dill Safeco Insurance=20 Enterprise Tools Team Roosevelt Commons, Floor 5 206-545-3217 Office 206-931-3006 Cell -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Harbin, Erica M. (MSFC-NNM04AA02C)[SAIC] Sent: Tuesday, May 22, 2007 1:53 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal Error Did reinstalling the client resolve this issue? I am having the same issue. Unfortunately, this did not resolve my problem. I noticed that the user still have v5.1.2 installed while version 7.0.1 patch 1 was installed. I reinstalled 7.0.1 patch 1 without uninstalling because of the bug with the MS Office and Business Objects whereas the Office products can actually stopped working. That happened to me and another user. Didn't want to go through that again since the only solution is to rebuild the box. Anyway, after that didn't work, I installed version 7.0.1 patch 2 and that didn't work. Thought about going ahead to uninstall but I was afraid of the issue with MS office and the Crystal11 Restributables application although Remedy says that this was resolved with patch 2. Any ideas? Erica=20 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Yearsley Sent: Friday, October 20, 2006 11:33 AM To: arslist@ARSLIST.ORG Subject: Crystal Error This is a MIME message. If you are reading this text, you may want to consider changing to a mail reader or gateway that understands how to properly handle MIME multipart messages. --=3D__PartDEFAAE31.0__=3D Content-Type: text/plain; charset=3DUS-ASCII Content-Transfer-Encoding: 7bit I have been having problems with the Crystal interface and was wondering if anyone could provide some ideas/solutions. We have several Crystal reports that have worked in the past that have suddenly quit working. The error message is: An error occurred while generating the Crystal report: 0x80004003 - Invalid pointer (ARERR 1904). =20 I have searched the Knowledge base with no luck. =20 Any help would be appreciated. =20 Thanks. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org --=3D__PartDEFAAE31.0__=3D Content-Type: text/html; charset=3DUS-ASCII Content-Transfer-Encoding: 7bit Content-Description: HTML ** <HTML><HEAD> <META http-equiv=3DContent-Type content=3D"text/html; = charset=3Diso-8859-15"> <META content=3D"MSHTML 6.00.2900.2963" name=3DGENERATOR></HEAD> <BODY style=3D"MARGIN: 4px 4px 1px; FONT: 10pt Tahoma"> <DIV>I have been = having problems with the Crystal interface and was wondering if anyone could provide some ideas/solutions. We have several Crystal reports that have worked in the past that have suddenly quit working. The error message is: An error occurred while generating the Crystal report: 0x80004003 - Invalid pointer (ARERR 1904).</DIV> <DIV> </DIV> <DIV>I have searched the Knowledge base with no luck.</DIV> <DIV> </DIV> <DIV>Any help would be appreciated.</DIV> <DIV> </DIV> <DIV>Thanks.</DIV></BODY></HTML> __20060125_______________________This posting was submitted with HTML in it___ --=3D__PartDEFAAE31.0__=3D-- ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
