Dear Neel,
You should be able to configure the notification engine
(NTE:Forms) fairly easily to achieve this, also there are some custom checks
that you could run similar to the ones on the Requester Console through
before the email is sent out which might involve work flow changes on the
CTM:Email systems form. Hope this helps
Regards,
Roney Samuel Varghese
On 5/24/07, Neel Guatam <[EMAIL PROTECTED]> wrote:
**
Okay fellow arlisters,
Here is a scenario:
Users are suing CTM:Email System form on incident form (from left panel
General à Email Functions). When user enters multiple email addresses and
sends an outbound email and let's say user sends an email to 3 people. From
those 3 email addresses, 2 are correct and one is mis-formatted email
address. Email gets sent to 2 people whose email address was entered
incorrectly. However, since the third email-address was incorrect;
email-engine keeps trying to re-send that email and every-time it tries to
resend that email, those two people with correct email address receives the
same email again! So users are complaining about receiving multiple email
addresses.
Now, my question is, is there a way to instruct email-engine not to
re-send email engine once there is an error? Is there any setting somewhere?
I can't seem to find it and users are complaining a lot about it.
Thanks for looking into this.
*Neel Gautam*
Accenture - Chicago Delivery Centre
Office: 312-693-7279 Mobile: 630-440-6335
MSN: [EMAIL PROTECTED] AIM: neelgautam
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