Hi Dwayne, The way that that I've understood it: double quotes are required for a run process variable if the 'contents' of the variable could have a space in the value. such as "Shift Manager". Sylvia Holy General Dynamics -AIS
________________________________ From: Action Request System discussion list(ARSList) on behalf of Dwayne Martin Sent: Tue 5/29/2007 2:48 PM To: arslist@ARSLIST.ORG Subject: Re: $PROCESS$ Application-Bus-Time-Diff and ARERR 4568 Kaiser, I'm trying to get this to work myself, so I'm not speaking as an authority, but do you want quotes around the two "$Assigned Group$"s? Aren't they variables just like $Tech Start$? Dwayne Martin, James Madison University ---- Original message ---- >Date: Tue, 29 May 2007 13:23:56 -0500 >From: Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> >Subject: Re: $PROCESS$ Application-Bus-Time-Diff and ARERR 4568 >To: arslist@ARSLIST.ORG > > ** > > $PROCESS$ Application-Bus-Time-Diff $Tech Start$ > $Tech Stop$ "$Assigned Group$" "$Assigned Group$" > > > > ---------------------------------------------------- > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head > Sent: Tuesday, May 29, 2007 1:16 PM > To: arslist@ARSLIST.ORG > Subject: Re: $PROCESS$ Application-Bus-Time-Diff and > ARERR 4568 > > > > Could you copy the exact runprocess here so we can > try to help? > > > > ---------------------------------------------------- > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser > Norm E CIV USAF 96 CS/SCCE > Sent: Tuesday, May 29, 2007 11:53 AM > To: arslist@ARSLIST.ORG > Subject: $PROCESS$ Application-Bus-Time-Diff and > ARERR 4568 > > ** > > Hi everyone: > > > > I've searched the list archives on this issue and > saw some discussion of this issue but no solutions. > > > > Last week we upgraded our 5.1.2 server to 6.3 patch > 21. Ever since then users are getting ARERR 4568 > any time they perform an action that requires a > business time calculation. The exact error is... > > > > ARERR [4568] The start or end time provided for the > command is not valid. > > > > This occurs whenever a specific filter performing a > $PROCESS$ Application-Bus-Time-Diff function is > executed. I can't figure out what's wrong. It just > looks like a Remedy bug, especially considering the > application in question has run for the past two > years at four different sites with hundreds of users > and almost a million tickets without a hitch. The > only change we made was upgrade the server, Java, > and clients. > > > > Here's our environment specs: > > > > Windows Server 2003 SP 2 > > Microsoft SQL 2000 SP 4 > > J2RE 1.4.2_14 > > J2SDK 1.4.2_14 > > Remedy ARS 6.3 patch 21 > > Remedy User client 6.3 patch 20 > > > > Any ideas? > > Norm > > __20060125_______________________This posting was > submitted with HTML in it___ > > __20060125_______________________This posting was > submitted with HTML in it___ > __20060125_______________________This posting was > submitted with HTML in it___ Dwayne Martin Computing Support James Madison University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
