ARSlisters - apologies for letting this slip.
I am ignorant about LDAP -
all I know is that we authenticate against the NT
domain, and that
the LDAP config forms do not have an entry - so does
that mean
we do or do not use LDAP authentication ?
I could not see anything in the Email engine debug logs, and at that
point gave up,
since I had to move on to other things.
When I have time I'll give it another try.
thank you everyone
Colin
ARS 7 ServiceDesk 7 MSSQL2005 Windows2003
Colin Chapman, UNCW
Phone: 910-962-7356
Email: [EMAIL PROTECTED]
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Thursday, May 10, 2007 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to send email notification to a Group ?
** Only if using an AREA plugin.
Axton Grams
On 5/10/07, Rick Cook <[EMAIL PROTECTED]> wrote:
**
Axton, isn't that just if using AREA? Does it also apply to
ARDBC connections into LDAP?
Rick
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Thursday, May 10, 2007 9:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to send email notification to a Group ?
** For the group notifications, if using LDAP authentication,
you need to set the External-Authentication-Return-Data-Capabilities
parameter in the ar.conf file. 7.0 Config Guide Page 322.
Axton Grams
On 5/10/07, Jason Miller <[EMAIL PROTECTED]> wrote:
**
I didn't see an answer to Axton's question if you are
using LDAP for authentication. I do remember a while back having a
similar problem on 6.x (1 I think). The emails would be sent only to
group members who had passwords in their User record. If I remember
correctly I had to adjust the "Default Notification Mechanism" on the
AREA LDAP Configuration form.
Jason
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Colin
Sent: Thursday, May 10, 2007 8:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to send email notification to a Group ?
**
Thanks for the responses,
I had checked that $Assigned Group$ was populated, and
there were no errors in the AR Email Error Log form.
I just tested sending the notify to the two group
members individually and that worked, so not a permissions issue.
So per Axton, I'll try the Email Engine debug logging.
Colin
ARS 7 ServiceDesk 7 MSSQL2005 Windows2003
Colin Chapman, UNCW
Phone: 910-962-7356
Email: [EMAIL PROTECTED]
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of CONDREA, Daniel
Sent: Thursday, May 10, 2007 6:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to send email notification to a Group ?
**
Hi All,
I suppose that $Assigned Group$ is a system field with
ID 112.
If multiple groups are written to field 112, the groups
must be separated by hard returns.
On the other hand if a group has 2 members. One member
has read license and one member has write license, only the user with
write license will receive a notification.
Daniel
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Thursday, May 10, 2007 12:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to send email notification to a Group ?
**
Hi Colin
Can you send email to both member separately by
replacing $Assigned Group$ with email address?
Regards
Abdul Ghani
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Colin
Sent: Thursday, May 10, 2007 2:11 AM
To: arslist@ARSLIST.ORG
Subject: How to send email notification to a Group ?
**
Hi Listers,
I thought this would be easy, but I cannot figure out
the problem.
I want my escalation filter to send a Notify email to
$Assigned Group$
but no emails go out.
I have checked lots of settings, error logs, archives,
KB, guides etc. but no luck.
Originally I had Mecanism Email, and changed that to
User Default.
I am not using templates or include fields.
I have checked permisions of the group members, and
their Default Notification settings
The test group I am using only has two members.
Any ideas ?
TIV
Colin
ARS 7 ServiceDesk 7 MSSQL2005 Windows2003
Colin Chapman, UNCW
Phone: 910-962-7356
Email: [EMAIL PROTECTED]
__20060125_______________________This posting was
submitted with HTML in it___
The information contained in this electronic message and any attachments
to this message are intended for the exclusive use of the addressee(s)
and may contain proprietary, confidential or privileged information. If
you are not the intended recipient, you should not disseminate,
distribute or copy this e-mail. Please notify the sender immediately and
destroy all copies of this message and any attachments.
WARNING: Computer viruses can be transmitted via email. The recipient
should check this email and any attachments for the presence of viruses.
The company accepts no liability for any damage caused by any virus
transmitted by this email.
www.wipro.com
__20060125_______________________This posting was
submitted with HTML in it___ __20060125_______________________This
posting was submitted with HTML in it___
__20060125_______________________This posting was
submitted with HTML in it___
__20060125_______________________This posting was
submitted with HTML in it___
__20060125_______________________This posting was submitted with
HTML in it___
__20060125_______________________This posting was submitted with
HTML in it___
__20060125_______________________This posting was submitted with HTML in
it___
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
Answers Are"
