Hi listers,
I need a technical advice on Flashboards. I have created a Flashboard Variable on Helpdesk form. GroupBy being Primary: Region Secondary: Case Type Operation: Count Collection Interval of 30 Mins. A Stacked bar( Flashboard Type ), History type flashboard is using the above variable to display the data via(flashboard data source), but when I access/view the flashboard on User/Browser the graph plotted is not by grouping of Case Type i.e it shows total count instead of count of different Case Type ( eg Incidents(3),Problem(2),complaint(1) its showing total of(6)). I am passing Region as parameter to the Flashboard using (data filter and Custom Qual if the Region Changes). Q.Why is the Flashboard not grouping on Case Type for the above variable?? When I shuffle the Primary & Secondary Group by Clause. i.e Primary: Case Type Secondary: Region When I refresh the Flashboard Field with these changes, on Admin Tool i see that the Graph is plotted with Grouping by on Case Type (with Region varying). But the Graph is not plotted on the User tool/Browser, even after the collection time interval has lapsed. (I even did try using all various kinds of Flashboards available, but Graph was not plotted with any of them) Q. Why is that data is not plotted on the Graphs when viewed with User tool/Browser ( with modifications of GroupBy clause as above )? Q. Is it possible with History Type flashboards what I am trying to do? ARS : 5.1.2 Mid-Tier: 6.3 Flashboards :6.3 Regards, Prashanth Bhagawat P We have a responsibility to the environment Before printing this e-mail or any other document, let's ask ourselves whether we need a hard copy This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
