Axton, Nick, Joanne: I only had general access permission for the txt_Message Body field. It works after I added the Public permissions.
Thanks for all the help. Ray. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, June 05, 2007 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: Email Engine: outgoing emails in html That should be right. What are the field properties for the field (optional/required/display only and permissions). A couple of things to note (may be helpful): - changes to email templates are not picked up immediately. It's best to kill the email engine after modifying a template. - fields included in an email message must have public read permissions - display only fields must have a value at the time the filter fires to send the notification Axton Grams On 6/5/07, Ray M <[EMAIL PROTECTED]> wrote: > Thanks. I included the fields. I have a field called txt_Message Body in my > form which I want to include in the text of the message. So for filter, > under "If Action" tab, I have the Notify action. I have specified > $txt_Message Body$ for the Text, "Selected" is selected for Include Fields. > I have selected txt_Message Body. Is that correct? I am still not getting > the content. The following is the template I have for the content. I have > Header and Content filled appropriately in the Templates sub tab. Header > comes through in the mail, but no content. > > ================ > <html> > <body> > > <div align=center> > <table> > <tr> > <td HEIGHT=400 WIDTH=604 valign=top>#$$txt_Message Body$$#</td> > </tr> > </table> > > </body> > > </html> > =============== > > Should both the header and content templates have the html, body start and > end tags? Or should have the html and body start tags in the header template > and the end tags in content template? > > Thanks > Ray > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of ARSList > Sent: Tuesday, June 05, 2007 1:21 PM > To: arslist@ARSLIST.ORG > Subject: Re: Email Engine: outgoing emails in html > > I have been using something like below. > Drop this into a test.html file and view it through you web browser. > > On the filters select the $Case Type$ $Priority$ and $Summary$ > > Add this (or a template your create) to your templates. Put that > template name in your templates. > > Enjoy. > Nick H > Havin' Fun in Sacramento. > > <html> > <head> > <title>Helpdesk Notify Assignee Content</title> > </head> > <body> > > <a > href="https://itservicedesk.dhs.ca.gov/arsys/forms/dhseisrmd01/Remedy+Su > pport/Support">Remedy Support</a> > <BR> > <BR> > <b style="color:green">#$$Case Type$$# Information</b> > <hr style="color:green"> > <table width="100%"> > <tr> > <td width="3%"></td> > <td vAlign="top" width="12%"><b>Priority: </B></td> > <td vAlign="top" width="85%" style="color:brown">#$$Priority$$#</td> > </tr> > </table> > > <table width="100%"> > <td width="3%"></td> > <td vAlign="top" width="12%"><b>Summary:</b></td> > <td vAlign="top" width="85%">#$$Summary$$# </td> > </tr> > </table> > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Axton > Sent: Tuesday, June 05, 2007 9:16 AM > To: arslist@ARSLIST.ORG > Subject: Re: Email Engine: outgoing emails in html > > In your filter, you have to select the fields you want to use for > variable substitution as the included fields. In the template, you > have to use the format of #$$fieldname$$# as the variable name. > > Axton Grams > > On 6/5/07, Ray M <[EMAIL PROTECTED]> wrote: > > Axton: I was able to get the email to go out with header (with images) > and > > content as plain text (variable from the form). I want to put this > plain > > text in the body of the message in a table with gray background color. > I > > have created a template with a single table that has a gray background > > color. When I include this template for the content, just the html > content > > (table with gray color and no text) shows up in the body of the > message. So > > the email has the right header and a table with gray background color > and no > > text in it shows up in my email box. Any thoughts? > > > > > > Thanks > > Ray > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Axton > > Sent: Monday, June 04, 2007 6:57 PM > > To: arslist@ARSLIST.ORG > > Subject: Re: Email Engine: outgoing emails in html > > > > Some fundamentals: > > - html supports rendering images in an html doc using the <img> tag > > > > Create an html file on your desktop, something simple like this: > > > > <html> > > <head></head> > > <body> > > <table> > > <tr> > > <td><div>Some junk text</div></td> > > <tr> > > <tr> > > <td><img src="http://www.google.com/intl/en_ALL/images/logo.gif";></td> > > </tr> > > </table> > > </body></html> > > > > Open the email templates form, create a record with the html file as > > the attachment, the type as html, and give it a name. > > > > Create a filter that sends a notification, specify this template (by > > name) as either the header, content, or footer template. > > > > Axton Grams > > > > On 6/4/07, Ray M <[EMAIL PROTECTED]> wrote: > > > ** > > > > > > > > > > > > Hi: new question about sending emails from Email engine. I have > configured > > > the email engine to send emails which go out as plain text. I want > this > > > email to be formatted in html. I reviewed chapter 6 (Using email > > templates) > > > of the Email engine documentation. I can't seem to figure out how to > send > > > html emails. Couple of questions > > > > > > > > > > > > 1. Does email engine support including html tags in the > message > > body. > > > How would I do that? Is there any doc with some examples on how to > do > > this? > > > > > > 2. From documentation it looks like I can include headers > and/or > > > footers with images. Any doc or quick links on how to do go about > this? > > Do > > > I create a template in Ar System Email Templates? > > > > > > > > > > > > Thanks in advance. > > > > > > Ray __20060125_______________________This posting was > > > submitted with HTML in it___ > > > > > ________________________________________________________________________ > ____ > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the > > Answers Are" > > > > > ________________________________________________________________________ > _______ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > > > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the > Answers Are" > > ____________________________________________________________________________ ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" > ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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