Alfred, I just saw the note that you are going to do it and retire and all I want to say it was an honor knowing you
Take care and enjoy your self. Howard Richter On 6/6/07, Blodgett, Jamie <[EMAIL PROTECTED]> wrote:
** Alfred, You've personally helped me several times and I want to say THANK YOU! Enjoy your retirement!! Sincerely, Jamie Blodgett Rinker Materials Corp. ------------------------------ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Langen, Alfred *Sent:* Wednesday, June 06, 2007 12:50 PM *To:* arslist@ARSLIST.ORG *Subject:* 'defective by design' ** Thank you, Axton. Yes, dear listers, there is a big difference between "as designed" and "limitation of implementation." I am getting ready to retire after 48 years, 8 months and more than 25 years of stuffing all that dough into the Social Security system. I would like to pass along to all of the listers one small piece of advice: before calling support, remove the chip from your shoulder. The Remedy support team members are real people and deserve your respect. Yes, there are those who are still novices, and if you will help them to become better support persons, they will become better support persons. You will reward yourself by cooperating and will gain nothing by ranting about poor support. I wish you all successful implementations of the Remedy product. I have seen a lot in my lifetime and this product is truly one of the best. Alfred Langen Remedy Technical Support Unix Server Team -----Original Message----- From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, June 06, 2007 11:17 AM To: arslist@ARSLIST.ORG Subject: Re: Administrator performance slow -RESOLVED As designed.... I hear this a lot on the list these days... maybe bmc needs a disposition of 'defective by design' for these things... there is a big difference between 'the design is defective', 'the product is defective (does not meet the design)', and 'the design is good, this is a limitation of the implementation' Axton Grams __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ CONFIDENTIALITY: The information contained in this transmission may contain privileged and confidential information. It is intended only for the use of the person(s) named above. If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution or duplication of this communication, and the information contained in it, is strictly prohibited. If you are not the intended recipient, please contact the sender and immediately destroy all copies of the original message. __20060125_______________________This posting was submitted with HTML in it___
-- Howard Richter Remedy ServiceDesk Manager Red Hat Certified Technician CompTIA Linux+ Certified CedarCrestone Managed Services Center [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
