Hi I was facing this login issue as well but the KB below gave me relief. Regards Abdul Ghani Pune, India
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dave Barber Sent: Thursday, June 07, 2007 12:43 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier access problems ** We've checked that one already, we set the password the same on each end during the initial install, so its of little use. Regards Dave On 06/06/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> wrote: ** Does this help? There is an article from BMC support that references ARERR 9388 (KM-000000025800): ARERR 623 and 9388 when logging into Mid-Tier 7.0 as Demo. Categories Installation MidTier P R O B L E M ------------------------------------------------------------------------ -------- We are receiving ARERR 623 and ARERR 9388 when attempting to log in to Mid-Tier 7.0 as Demo. We can log into the Config, Admin and User Tools with no problem. S O L U T I O N ------------------------------------------------------------------------ -------- Mid-Tier 7.0 now requires a password in the Admin Tool under File > Server Information> Connection Settings. This would be the same password that is in the Mid-Tier Configuration Tool on the AR Server setting page for that specific server. If you access the AR Server settings, notice the Admin Password - these 2 Passwords must match, and in Mid-Tier 7.0 a null password is no longer acceptable. Please verify that both these passwords match, then flush the cache, delete the browser cache and try to log in to the Mid-Tier once more. Also, you may need to increase the VM heap size (edit tomcat.sh) to at least 256 MB or more if you continue to receive an out of memory error. Check the Mid-tier 7 release notes as well. HTH, Richard ________________________________ From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Dave Barber Sent: Wednesday, June 06, 2007 10:23 AM To: arslist@ARSLIST.ORG Subject: Mid Tier access problems ** All, We've got an issue getting the mid tier working on our new servers, upon signing on with Demo/blank password, we're getting an ARERR 9388. Have checked the knowledge base articles, and the mid-tier password is definitely setup the same on both the AR Server and the mid tier. Tomcat is running fine, and we can get into the mid tier configuration without any issues. Mid tier is running v7, patch 002, on Tomcat/IIS, on a Win2k3 platform. AR Server is running v7 patch 002, also on Win2K3 (connecting through to a SQL 2005 cluster if thats of any use). Any suggestions as to what/where/how? Regards Dave __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
