Robert, We are currently using Server Grouping in a Load Balancing environment.
In a Server Group environment, you need to configure the Server-Name parameter to the Server Group Alias. Then there is a Server-Connect-Name which should contain the name of the individual server . Assuming that your Server Group Alias is remprd and your individual servers are remprd1.abc.comand remprd2.abc.com. On remprd1 server's conf file, the additional entries are: Server-Connect-Name: remprd1 Server-Name: remprd (this gets automatically added once you set the Server Name Alias in the Admin tool via the Platform Tab - Step a below) IP-Name: remprd1 IP-Name: remprd1.abc.com Map-IP-Address: <IP Address of the Load Balancer> <IP Address of the local server> (Needed if you are configuring Alert for LB environment) Alert-Ignore-Actual-Client-IP: T (if using Alert) Plugin-Port: <Plugin_Port_#> You might need to add additional entries for DSO, FTS if applicable. Additionally, From the Admin tool->Server Info, set the following: (a) Server Ports and Queues tab -> Setup a TCP port for AR Server (b) Platform Tab -> Server Name Alias - <Server Group Alias> (c) Advanced Tab -> Server Group Name - <Server Group Alias> and make sure you have set an appropriate value for Check Interval (30 sec is default) (d) Configuration Tab -> check the Server Group Member box Also make sure you map the Server Group alias to the local server name in your hosts file Do verify that both the AR Servers are pointing to the same DB. Restart the AR server Do the same for the 2nd server(remprd2) as well. Make sure you restart Remedy on both servers. Once you do this, you should either see the new records have been created for the 2nd server in the Server Group Ranking form or at the least the 2nd server should show up on the "Server" Menu in the Server Group Ranking form (you should see the invidual servers in the list and not the Server Group Alias) and you can create the records for the second server. Hope that helps. Let me know how it works out. Regards, Magesh On 6/8/07, Robert Halstead <[EMAIL PROTECTED]> wrote:
We just successfully got our server group up and running. However, we're not seeing the two servers in the Server Ranking form, we're only seeing the one "remprd" server name which happens to be the server group name. We were confused on setting a server-connect-name in the ar.conf when we were reading about it in the documentation. We need a common server-name for the workflow to access remedy correct? but different server-connect-names? I'm a little confuse on how Remedy determines the different servers and how we set it up in the Server Ranking form since we only see one (most likely our fault on configuration). I was wondering if someone, that has a server group running, could send me their ar.conf file so that we could use it as a template for ours and see what we need to change/add to ours so that the Server Ranking form will work. Also, does setting these values in the ar.conf give us our two distinct server names we'll see in the Server Ranking form? Or is that another value someplace else? -- "A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed." Robert Halstead _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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