It's pretty easy for what my company's needs are. BMC will provide you with license keys specifically for DR if you ask for them. Additionally, all you really need to do is get AR System installed on the backup server, then copy over the ITSM files (alternatively, you can install the ITSM suite on the new server, it just takes too long for me.) After that, all you need is a copy of your production database, hopefully on a DR database server, that you can point the new server to.
The same goes for migration to a new server. I've had to move my ITSM 7 application and ARS 7 server around three times this year to different servers, and it isn't difficult. You just have to know how to change your ar.cfg file to point to the DR database and any other changes (e.g. directory structure being different) and you're set. The hardest part of migrating to a new server is dealing with Remedy's archaic licensing. The licensing can easily take an hour or more while the rest might take 20 minutes. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of jmchugh Sent: Monday, June 11, 2007 5:06 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.x Data Migration Hi, Has anyone achieved a data migration solution in a Disaster Recovery environment for ITSM 7.x and if so how did you implement this? and what challenges did you overcome? Thanks John ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
